"They do not provide housekeeping and other services besides check in and check out. If you try to call them on the phone, it most likely asks you to leave a voicemail which is full. Some of the staff have a terrible attitude. Also, if you are looking at the shuttles they provide to Disney and Universal, the times their shuttle runs are mostly inconvenient, so make sure you ask about this before booking with them. "
"I know there are a lot of mosquitoes there. If I can burn some mosquitoes, I will give more. I know it is difficult. In addition, the door lock leading to the beach is broken. When I went out, the staff told me that I could come back if I had the room card. Later, I found that the room card could not be recognized. I wandered around for a long time and could not get back to the hotel. This experience was not good."
"My flight was cancelled due to a plane malfunction, which prevented me from checking into the hotel. So, I contacted the hotel before the check-in time, hoping to negotiate a refund. However, their front desk was hard to reach and they refused to give me a refund, which was very disappointing."
