It was okay. We got there at 8am knowing we couldn't get in yet as we just got off our cruise. The first person working the desk was helpful and held our bags and offered us the pool but it was raining, so we sat on the back deck. He said by 1ish he'd try to get me a room where I wouldn't have to pay extra, but he left and didn't let the new person know, so we couldn't get a room until 4. Its whatever, it was a little annoying though. So we went out to eat and came back, the room was clean, but the toilet was clogged. We had to ask them 3 different times to come upstairs to unclog it. Then we had to check out at 4am, no one was there at the desk, they said they would be, but luckily we had a car with us and wasn't relaying on their shuttle