From the time we Valet parked to breakfast the following morning, service and atmosphere was fantastic. Hotel is clean, accessible, beautiful scenery, great bar and restaurant, the rooms and hallways were extremely quiet! We never heard another guest. The elevators were always available and fast, and we were on the 20th floor. The pool and pool bar had tons of seating and tables and were very clean. We actually needed a small room service item at 9:45pm and she was super friendly and understanding. Wish we could have stayed longer but we will definitely be back soon! The hotel does add 18% gratuity to all food/beverage tickets but I always added extra! They deserve it!