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Above & beyond
Staff was very friendly & helpful from the parking garage attendant to the check in staff. Thanks for a great weekend
Dirty smelly rooms
I requested a non-smoking room during my reservation. They did not have non-smoking rooms available at check-in. I did not sleep for 4 nights with how bad the smell was. On top of that the room was quite dirty. My guess is that such room wasn't vacuum cleaned in quite some time. Surfaces like counters and night-stand were dirty. Tried to changed rooms a couple of times and were always told that there wasn't other rooms available with the exception of one that it was very noisy because of its proximity to Freemon. Bed was uncomfortable. I'll never stay again in this hotel.
Was a very nice stay
The check in staff were fantastic and friendly. The stay was fine until it was time to leave. I found that someone tried to steal my car from their parking garage. Fortunately they were not successful in taking it, but they did mess up the ignition delaying our trip home.
quick stay before moving south
We stay here often when we come to town we enjoy being close to Freemont street. There are lots of options for eating right in the hotel. We came in very late and very tired. Its not convenient to have to walk all the way to the check in desk from the "new" entrance and then have to walk all the way to the far tower. We arrived at midnight and the line was very long and very slow. Frustrating to wait so long to check in. We will continue coming because overall we really enjoy staying here.
We had an amazing stay whilst getting married this weekend. Thank you so much!