The hotel is very pretty itself and the environment in the hotel is wonderful. There is a sky bar where you can enjoy a chill night. The room is cozy and decorated in a 5 stars hotel way. The cup broke when we poured some boiled water. One of the air conditioners did not work and the room is hot. Staff is super helpful and its service is highly appreciated. When I reflected the situation to the staff, he arranged a new cup to us immediately and swapped a new room for us in short. The breakfast is tasty which is out of our expectations. When my friend and I left the hotel, the staff gave us some souvenirs for compensation and kept saying sorry for the situation we experienced. Staff attitude is really five out of five as guest can really be well served. I would highly recommend this hotel to others who would like to visit Hanoi.
Hang Kit
1 晚好友同遊
10/10
服務人員非常熱情也十分細心
真實旅客
2 晚好友同遊
10/10
LICHIEN
4 晚好友同遊
10/10
Good hotel
Joanna
1 晚好友同遊
10/10
The hotel and its staff is awesome! My husband and I were treated nicely and professionally by staff: they were very proactive and passionate to support and help you though we just stayed one night (and I hope we could stay longer!) We booked a suite and it is super spacious. It is good for its value. And I like the massage so much, clean and relaxing!
Chung Ni
1 晚商務旅行
10/10
IHSIN
2 晚浪漫之旅
8/10
overall it's a very nice hotel to stay, the room is very big and clean with great design
I was staying at room 602, it is a queen size room, very spacious. it's about 10 min to the old town and everything is very close to this location. I would come back again!
Delicacy and Spa Hotel is well located near the city centre. The room is so comfortable and the staff are all friendly, helpful and professional! The spa in the hotel is also worth trying! We visited twice as they got discount for us. Will definitely stay here again when we are in Hanoi !
On
4 晚好友同遊
10/10
新啟業的旅店,員工充滿工作熱誠,在各方面都全力協助住客,務求令他們有一個愉快的旅程。
真實旅客
5 晚家庭旅遊
10/10
A grand opening beautiful hotel and super friendly staff !
YuHua
1 晚家庭旅遊
10/10
junseok
4 晚商務旅行
8/10
Un hotel carino, ad un ottimo prezzo. Team fantastico, buona colazione sofistifacata, peccato la cemera ma soprattutto il bagno piccolo.
Comunque tornerei volentieri
Francesca
1 晚商務旅行
10/10
Veldig gjennomført hotell. Noe støy. Ikke frokost inkludert
Sander
1 晚旅行
10/10
Amazing hotel, high level services and staff are friendly. Very good location as well. Highly recommended.
Wasim
3 晚旅行
8/10
Breakfast buffet was ok, subpar compared to other hotels in the area (like Trendy). Staff was helpful but again, not as helpful as other folks. Overall I would stay here again as it was safe, quiet and clean.
Robert
1 晚好友同遊
10/10
Hue made the stay the best stay possible. Whilst the hotel was of an excellent standard, Hue’s hospitality brings it up a level. She was super helpful with all recommendations, communication and providing a real personalised service. She was contactable at all times, even when out of the hotel! We based our 6 days in Hanoi, based upon what Hue said and it was the best decision we made. She gave excellent recommendations and really cares for her country. Perfect stay for our honeymoon!