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Grand Mercure Hanoi

5.0 star property
Luxury hotel with 2 restaurants, near Temple of Literature

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Photo gallery for Grand Mercure Hanoi

Relax in a spacious room with a bathtub, city views, and a comfortable bed.
Relax in style with two suspended chairs and a cozy wicker chair, perfect for unwinding in a welcoming space.
Enjoy breathtaking city views from our rooftop infinity pool, surrounded by lounge chairs and a shaded pergola.
Relax in the spacious lobby with sofas, armchairs, and a round table, surrounded by a large window offering a view of the outdoors.
Relax in a spacious bathroom with a bathtub, wooden vanity, and large mirror.
In the heart of Hanoi, Grand Mercure Hanoi offers a serene retreat with a poolside bar and lush garden. Enjoy body treatments at the onsite spa, dine on Vietnamese cuisine at one of two restaurants, or connect to WiFi in your room. Guests rave about the helpful staff.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Non-smoking
  • Pool
  • Airport transfer
  • Spa
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness center
  • Pool bar
  • 24-hour room service
  • 24-hour business center
  • Conference center
  • Business center
  • 3 meeting rooms

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Refrigerator
  • Connecting/adjoining rooms available
  • Television
  • Garden
The current price is NT$3,142
NT$3,563 total
includes taxes & fees
Aug 1 - Aug 2

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Executive Room, 2 Twin Beds, Club Lounge Access (High Floor)

Executive Room, 2 Twin Beds, Club Lounge Access (High Floor) | Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 2 Twin Beds, Club Lounge Access (High Floor)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 32 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Grand Deluxe, King Bed, High Floor

Grand Deluxe, King Bed, High Floor | Hypo-allergenic bedding, minibar, in-room safe, desk

Grand Deluxe, King Bed, High Floor

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, Club Lounge Access

Presidential Suite, Club Lounge Access | Hypo-allergenic bedding, minibar, in-room safe, desk

Presidential Suite, Club Lounge Access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Club Lounge Access

Deluxe Suite, 1 King Bed, Club Lounge Access | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Suite, 1 King Bed, Club Lounge Access

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
  • 75 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Deluxe Twin Room, 2 Twin Beds (High Floor)

Hypo-allergenic bedding, minibar, in-room safe, desk

Grand Deluxe Twin Room, 2 Twin Beds (High Floor)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 1 King Bed, Club Lounge Access (High Floor)

Executive Room, 1 King Bed, Club Lounge Access (High Floor) | Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed, Club Lounge Access (High Floor)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Twin Beds

Deluxe Twin Room, 2 Twin Beds | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Twin Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Exterior

GRAND HOTEL du LAC Hanoi

  • Pool
  • Free breakfast
  • Spa
  • Parking available
9.8 out of 10, Exceptional, 487 reviews
The price is NT$2,845
NT$3,226 total
includes taxes & fees
Jul 18 - Jul 19
GRAND HOTEL du LAC Hanoi
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About the neighborhood

Map
9 CAT LINH, QUOC TU GIAM, Hanoi, 10000

What's nearby

  • Ho Chi Minh Mausoleum - 13 min walk - 1.1 km
  • St. Joseph's Cathedral of Hanoi - 20 min walk - 1.7 km
  • West Lake - 3 min drive - 2.6 km
  • Hoan Kiem Lake - 3 min drive - 2.2 km
  • Hanoi Opera House - 3 min drive - 3.0 km

Getting around

  • Noi Bai Intl. Airport (HAN) - 39 min drive
  • Hanoi Railway Station - 16 min walk
  • Hanoi Giap Bat Station - 17 min drive
  • Ga Thuong Tin Station - 17 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Trà Cha Quán - Nộm Huế - ‬2 min walk
  • ‪Quán Chè Cát Thành - Cát Linh - ‬1 min walk
  • ‪The Windmill - ‬2 min walk
  • ‪Chago - ‬2 min walk
  • ‪Vape Loft - ‬2 min walk

About this property

Grand Mercure Hanoi

When you stay at Grand Mercure Hanoi, you'll be just a 5-minute drive from Hoan Kiem Lake and Ho Chi Minh Mausoleum. Guests can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with massages, body wraps, or facials. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool, and a poolside bar. Fellow travelers say great things about the helpful staff.

Languages

Chinese (Mandarin), English, French, German, Japanese, Korean, Vietnamese

More about this property

VISIBILITY

At a glance

Hotel size

    • 181 rooms
    • Arranged over 16 floors

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: anytime
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age: 15
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 15

Children

    • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Onsite parking available only on request
    • Free secured, covered onsite self parking
    • Wheelchair-accessible parking on site
    • Onsite parking limited (max 1 space per unit)
    • Height restrictions apply for onsite parking

Transfers

    • Airport shuttle on request (available 24 hours)*

Other information

    • Smoke-free property
LOB_HOTELS

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:30 AM
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Fence around the pool
  • Lifeguard on site

Working away

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Conference center (4133 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2020
  • Safe-deposit box at front desk
  • Garden
  • Fireplace in lobby
  • Television in common areas
  • 24-hour fitness center
  • An outdoor pool
  • Full-service spa
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Lockers available
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Doorbell and phone notification
  • Lever door handles
  • Hospital bed available
ROOM

Room amenities

Be entertained

  • 50-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Bathtub or shower
  • Bidet
  • Eco-friendly toiletries
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Refrigerator
  • Free bottled water
  • Highchair
  • Paper towels

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only
  • Guidebooks/recommendations
STAR_OUTLINE

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

Dining

Limitless Sky Lounge - Onsite rooftop bar.
Onsite venue #2 - This restaurant specializes in Vietnamese cuisine. Open daily.
The Dining Pavilion - This restaurant specializes in international cuisine and serves lunch and dinner. Open daily.
Lobby Bar - Onsite lobby lounge. Open daily.
MONETIZATION_ON

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately VND 577500 for adults and VND 290000 for children
  • Airport shuttle service is offered for an extra charge of VND 1800000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Airport shuttle service for children up to age 12 costs VND 1800000 (one-way)

Parking

  • Guests must contact this property in advance to reserve onsite parking
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, JCB International, Union Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

Grand Mercure Hanoi Hotel
Grand Mercure Hanoi Hanoi
Grand Mercure Hanoi Hotel Hanoi
Grand Mercure Hanoi (Opening End of 2020)
HELP_OUTLINE

Frequently asked questions

Does Grand Mercure Hanoi offer free cancellation for a full refund?

Yes, Grand Mercure Hanoi does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Grand Mercure Hanoi?

Yes, there's an outdoor pool.

Are pets allowed at Grand Mercure Hanoi?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Grand Mercure Hanoi?

Yes, there's free self parking. Parking spots may be limited.

Is airport shuttle service offered by Grand Mercure Hanoi?

Yes, an airport shuttle is available. The charge is VND 1800000 per vehicle one-way.

What are the check-in and check-out times at Grand Mercure Hanoi?

Check-in start time: 2:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.

What is there to do at Grand Mercure Hanoi and nearby?

Grand Mercure Hanoi has 2 bars, a spa, and an outdoor pool, as well as a 24-hour fitness center and a garden.

Are there restaurants at or near Grand Mercure Hanoi?

Yes, there are 2 onsite restaurants, featuring Vietnamese cuisine.

What's the area around Grand Mercure Hanoi like?

Grand Mercure Hanoi is in Dong Da, a short 13-minute walk from Ho Chi Minh Mausoleum and 6 minutes' walk from Temple of Literature.

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Grand Mercure Hanoi Reviews

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Popular mentions

Service staff
Breakfast
Room
Location
Restaurant
Food

What guests liked

  • Breakfast was wide ranging and very good with many delicious options. (9 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10

Great option for Hanoi
1-night trip

10/10

Excellent stay in Hanoi. Hotel great location, staff fantastic, very helpful and friendly. Rooms well appointed and beautiful decor.
5-night trip

10/10

Great stay. Room was great, breakfast was delicious and beautiful property
1-night trip

10/10

Beautiful rooms and all in excellent condition. Good and obliging service. Not many dining options suitable for foreigners around the hotel.
1-night trip

10/10

Beautiful hotel, lovely room, helpful staff. Convenient location.
4-night trip

10/10

The hotel is in the heart of Down Town Hanoi, very busy area and very crowded. But the hotel is an oasis of silence, peaceful rest and incredible service. It is very new hotel and superb service and staff.
7-night trip

10/10

Beautiful five star hotel at exceptional price, highly recommend.
1-night trip

10/10

Best place to stay in hanoi!
3-night trip

10/10

Excellent service from all team members, great new hotel, and outstanding breakfast buffet with many options. Executive floor access is fantastic with some food options and good drink options and offers a quiet and relaxing environment.
4-night trip

10/10

The hotel is new and walkable to the old and French quarters. The rooftop pool and bar is nice. Staff were super attentive and friendly. Buffet breakfast has lots of good options.
3-night trip

10/10

Choice for breakfast was pretty much only the large buffet.
5-night trip

10/10

Wonderful hotel…friendly and helpful staff! I would stay here again
2-night trip

10/10

Nice hotel, worth to try.
2-night trip

8/10

This hotel is new and is rather nicely decorated. Staff were helpful and the manager at the all day restaurant (where breakfast is served) is friendly and makes it a point to know the guests, a rare find these days. However, I find the bathroom too dark with insufficient lighting. The hairdryer was also an issue - too heavy and can’t stay for long in the socket in the bathroom when in use as the wire is not long enough. Coffee machine was also an issue with a very slow drip of water coming out. Location wise, it is not within walking distance to anything but with affordable GRAB/taxi fares, this is perhaps not a big issue. For the price I paid, I would say it is value for money.
3-night trip

10/10

Loved this place so much. Design of the hotel is immaculate
2-night trip

10/10

Every performances by professional staff were perfect. Great thanks to Gina, Ahn, Liam and other cooperative staff of Grand Mercure Hanoi. My staying there was always like at home with family.
3-night trip

8/10

Nice and clean property close to everything
1-night trip

10/10

Excellent hotel. Really friendly and helpful staff. The rooms are really gorgeous, and you can sense that the hotel is brand new. The interior and decorations were really beautiful. The breakfast was also excellent
1-night trip

10/10

A great stay!. One of our best city stays. The hotel is beautiful and decor selection is impressive. We stayed in the deluxe room and suite which had executive lounge access which came with loads of perks. Location is also very good and a short drive from old quarter. We also used the spa at the hotel which was great. The staff are very attentive and have a wide selection of treatments available. The rooftop bar has a very impressive view and is a nice way to spend evenings.
2-night trip

10/10

Immaculately sanitary/clean, friendly and professional top notch care in every aspect. The Song Spa is AMAZING Giang is an exceptional massage therapist 👌 10/10 I do RECOMMEND stayed 3 nights had spa care 3 days
2-night trip

10/10

Brand new hotel in a great location. Rooms are lovely, and the view is exceptional. The staff are also a super helpful - Joseph in particular really went the extra mile. Will definitely stay here again, probably one of the best hotels in Hanoi.

10/10

Inconvenience
4-night trip

10/10

The staff, specially named VAO (or Bao) was very helpful and nice. Her effort to help guest out was amazing. Two thumbs up!!
1-night trip

8/10

The hotel and rooms are very nice. The only thing I did not like was the toilets in the room. Too high, too small and uncomfortable. No idea who chose those toilets type, but they are not so good. I stay over 100 days a year in hotels. This is probably the most uncomfortable toilet I ever had. I am not talking about the look or all the gadgets in there. I am simply referring to the seat itself. The food in the hotel is absolutely great, loved it.
4-night trip

10/10

The Grand Mercure is new hotel with clean and modern furnishings. It was a great choice of hotel close but far enough away from the old town to ensure a quiet surrounding area. Staff were helpful and welcoming. Breakfast was wide ranging and very good. A very comfortable and pleasing choice of accommodation for an active visit to Hanoi.
3-night trip