Todo muy bien con el hotel, perfecto para llevar niños, mi única queja tal vez sería que a fuerza te quieren llevar a desayunar para ofrecerte tiempos compartidos desde que llegas hasta que te vas están con lo mismo, hasta te marcan al cuarto y llega a ser molesto
Cesar
Cesar,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 21 日
Hotel moon palace
El hotel es muy grande, tiene gran variedad de restaurantes y estaciones de comida. La atención del personal es muy buena. Las habitaciones cómodas y con lo necesario para una estancia confortable.
Yesica b
Yesica b,4 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 9 日
Do not fall for the 90 minute sale tactic
Do NOT attend the “90-minute” sales talk — it’s a trap!
The so-called 90-minute presentation at The Grand turned into over 4 hours of aggressive, high-pressure sales tactics. They try to bully and guilt you into buying 100 weeks of vacation for an outrageous price. Even after leaving, they continue offering “coupons” and pestering you. Please don’t fall for it.
About the hotel itself:
Beautiful, well-maintained property
Great food and dining options
Clean, comfortable rooms
Excellent service from the staff
Be aware: the resort is huge, so expect to either walk long distances or wait frequently for golf carts.
真實旅客
4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 9 日
真實旅客
4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 29 日
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 28 日
Megan
Megan,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 24 日
Muito boa, porém os quartos são apertados para um resort
Rodrigo
Rodrigo,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 23 日
Deixou muito a desejar estávamos em
Uma local NIZUC nos venderam um outro local
THE GRAND informando que era bem melhor etc mas infelizmente não subiria as nossas expectativas. Local
Com barulho a noite longe quartos mal cuidado.
Algumas piscinas sujas.
Não vale
O que cobram
Wilderson Abel
Wilderson Abel,7 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 18 日
Annie
Annie,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 6 日
The only complaint is the sales team being overly persistent to meet with me and other members of my family. We also did not have any instructions on how to check out. I have stayed here many times over the last 2 decades.
Cathy
Cathy,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 1 日
Jorge
Jorge,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 24 日
JoAnn
JoAnn,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 18 日
Muy bien. El hotel bien pero la playa tiene mucho zargazo y huele muy mal.
Mauricio
Mauricio,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 31 日
Tera
Tera,6 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 31 日
The food was amazing! So many options for breakfast, lunch and dinner. Everyone is so nice and welcoming and help make your stay one of a kind
Cecilia
Cecilia,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 31 日
Jon
Jon,6 晚旅行
Expedia 真實旅客評語
4/10 一般般
2025 年 5 月 31 日
The property is ok,
Carlos
Carlos,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 31 日
Moon Palace is a great resort and has so many amenities, especially for families. The kids playroom is the best I’ve seen at any resort. The overall resort service was impeccable. Staff was attentive, pleasant and went out of their way to make sure we had what we needed. Food is pretty good for all inclusive. Our favorite was Asadero Palapa. Steaks were good, nice atmosphere and live music. Gondola and Momo Teppan also very good. If your priority is the white beach and beautiful turquoise ocean water this is not the place. Seaweed bad and water was murky, not clear at all and no sight of turquoise or blue water. Even if it isn’t seaweed season, the water is typically murky. We did not hang at the beach or touch the ocean there. We did make a trip to Isla Mujeres where the beach and water was stunning.
Kimberly
Kimberly,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 30 日
Renee
Renee,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 30 日
Outstanding service, specially being Expedia VIP. But hotel infrastructure is quite old. Even when very clean and in good conditions, should need refresh.