Feel mixed about our stay here! The villa itself was great, spacious & quite well equipped. The pool areas were nice & always clean. The entertainment staff, especially the main girl, lovely. The taxi driver they recommended - Paulo - was a legend & really helped us have great holiday with his service & recommendations. The bar staff were nice &cocktails & pool food were ok.
On the other side, the reception staff were rude in 95% of our dealings with them. From an extremely slow check in, to being patronised and spoken to in an unkind manner when asking for help. Eg, we had our flights home cancelled, of course this wasn’t their fault but unhelpfulness over simple things such as trying to do laundry, made it much more stressful than it needed to be. I was really upset after how they spoke to me and other guests told me they had been reduced to tears of frustration too!
Around / in the pool children weren’t allowed to play with balls and there is no floaties allowed, not even tiny ones for babies which seemed odd. We were refused more than 2 pool towels despite paying for a stay for 5 people. Our bath / hand towels were changed twice in 10 days and both times we had to ask. The kids pool got “full” and you had to que to get in, kids club was full too. Maybe they should try a booking system? Or enough staff to cater for the amount of bookings?
I think the perception most guests got we spoke to is they were short staffed and had a lot that were still learning.