We arrived at what seemed like a lovely hotel and were happy with our room, despite some brown stains on the bathroom wall. After unpacking, we had a meal and explored the Fremont experience. Returning to the room, we cooled down before heading out for a late dinner and got back just before midnight. My grown son had a shower, and I was in the shower when security delivered a notice that we were being charged for smoking in the room.
I immediately went to the front desk to dispute this, only to be told I had to speak to the manager in the morning. While there, I saw another guest receiving the same notice. The next day, the manager insisted the smoke detector was 100% accurate and that the charge was non-negotiable. Despite explaining that we don't smoke and suggesting 3rd hand smoke from walking through the casino might be the issue, they refused to reconsider. I was told that if the sensor went off again, we’d be charged every time it went off, so we chose to check out early.
We reported the issue to the Better Business Bureau, and the hotel responded that they had video surveillance of us entering the room when the sensor went off. However, the video does not prove smoking occurred. On our shuttle ride to the airport, we overheard a couple from Texas share the same experience, though they managed to get their fee reduced. This seems like a money grab under the guise of "non-negotiable" fees. We do not recommend this hotel, if you want a discount hotel try the Four Queens