This property is in pretty bad condition. Also, the hospitality is lacking from the minute you check in. They "don't have" a bell hop to help you with your luggage. That's real fun when you have a 5 month old and you're exhausted from jet lag. I had to tip the security guard to help us with our luggage. The room is run down and needs a facelift. Breakfast was pretty bad, I have had better breakfast at a holiday inn express. I went across the street to McDonald's. Upon checking out, they want a 45 minute advance notice to get your car from valet. I called an hour early and was told " your too early, your going to get a ticket". WOW, excellent service! How about not. A ticket in front of your own hotel? This hotel made me want to get a "I hate New York" t shirt. After checking out my wife and I drove by the Ritz Carlton, I said next time we're going there even if I have to eat top ramen for a month to pay for it