Good experience:
The staff are very nice and talkative. We feel safe and comfortable.
We were assigned to a room upstairs, and they helped us to pick up the luggage, and care us about the cold weather.
Although you need around 10 min walk from JR Karuizawa station, they may offer you a ride if they are free.
Improvement area:
Our room got inadequate power socket. Although you may ask for borrow power supply, it would be even better if they can actively offer the power supply for customers with this issue.
Chun Ho
Chun Ho,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年11月3日
Location and cost are reasonable
Good choice if solely considering cost and location. I walk there within 12-15 minutes from train station.
The staff are super nice. We had dinner in their restaurant, where the staff provided great service to us. They offered us a ride to the station at the time we check out.
I am very happy to live here, the boss and staff are very enthusiastic, 2/9 at night under the language barrier, the woman staff is willing to help until 22:30, thank you very much, if the next come back, will live here again.
Lei Kuo
Lei Kuo,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2017年12月13日
Nice hotel nice staff
Nice location
Good price
Enjoyable experience
真實旅客
1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2017年12月2日
The location is easy to find but the staff are not kind enough. They cannot speak good english so there was a communication problem. And the heater didn't work out in late night and it was so cold that we couldn't have a good sleep.
Good location, just five minutes walking distance to JR station. Hostel is surrounded by trees, birds would wake u up in the morning, wonderful experience. Staff is nice and helpful, they will give good suggestions on restaurant and places to go.