We booked 4 bed in 8 beds shared room,when we check in only have 3 bed left,and the staff still let another guy check in our room,so 5 people only 3 beds,the staff ask 2 of us share one bed,we have no choice because already midnight,the staff said tomorrow morning we could ask manager to refund money because we have 2 people shared one beds,but when we asked they said we have send email to Hotel.com let them command hostel to refund,but still waiting for PubLove's reply,we strongly command to refund at least 2 beds' cost
Except this staff is very friendly,location is good.