芝加哥 - 湖岸溫德姆拉昆塔套房飯店 - 芝加哥

The young lady at the front desk / check in Bridgette was very professional this was the first time I experienced such an accommodating person when checking in. I have stayed at your hotel on multiple occasions.

We were thrilled with our stay until the last day. We had hoped to take the shuttle to the Field Museum, and walk to the Planetarium for a few hours while my husband worked from the hotel as a digital nomad. We were in the lobby and were the only people there waiting for the shuttle, yet the driver left without us. We were 15 minutes early! The shuttle driver to never announce her presence and leave. We didn't know who she was, and with no announcement, we assumed she was a guest. We wound up waiting in the hotel room for no call. We would absolutely stay at this location again, but would not put a lot of faith in the hotel's shuttle system, as it is first-come, first-serve and the drivers don't appear to be in uniform.

We drove for 10 hours and it was such a delight to check-in to this nice hotel. The front-desk clerk was courteous, kind, and helpful. We got our room in less than 10 minutes. The room was generous: 2-Queen beds, fridge, microwave, free internet, and TV. It was clean, smelled fresh, and spacious for 4 people. In short, the stay was beyond our expectation. The front desk clerk on duty; Bridgette even granted us a late-check out (2:00 pm) without any fuss since had an event to attend at 6:30 pm. We used the time to grab something to visit the mosque founded by the late boxer Muhammad Ali and had some famous deep dish pizza. Both places were just around the corner. We had an excellent stay. I would definitely stay again.

I'm mixed on this one. Location great, hotel was clean, bed uncomfortable, parking is horrible (but it is free), and it's conveniently located close to Downtown. It's supposed to be a non-smoking hotel, but my floor was over hauled by weed smoking. I called down to the front desk and security was sent up. The walls are very thin you can hear everything. Will I stay there again, probably not. I did appreciate the free parking especially with downtown Chicago parking being a rip off but if the garage is full you will be parking outside down the road.

Paper thin walls. Up all night with neighbors listening to TV and kids playing. Not a good place to rest and sleep. Spartan amenities in business and food.