克拉嶺屋飯店 - 芝加哥

Room was small but cozy. Got hot with heater going.

Love the area it's in and the room was very nice

This hotel had high ratings so it expected high levels of customer service and cleanliness. Instead, I experienced a disgruntled and unresponsive front desk, stained carpet, broken desk chair. A coffee maker tucked and glued to an inside cabinet that made making horrible-tasting coffee a feat (I expected decent in-room coffee since it’s highlighted as a benefit in the daily mandatory Urban Fee)

While there were a few housekeeping issues that should have been addressed ( stain on bathroom door, loose.shelving) , the staff could ot.have been friendlier or more accomadating. The location is perfect. Less than a block from a Starbucks and 2 wonderful restaurants as well as a grocery store and a Walgreens. And a short 15 min walk to Rush St and the heart of Michigan Ave.The hotel has a very European feel. The rooms are spacious and our 12th floor view was beautiful.V. good deal for price.

Great location! Easy access to public transportation and walkable Very clean and safe neighborhood. Absolutely would stay again. Very accommodating staff.