芝加哥華爾道夫飯店 - 芝加哥

Beautiful hotel and amazing service! We loved the accommodations so much we didn’t do as much exploring Chicago.

Had to call several times to get the sofa bed set up, ended up going downstairs and asking for it in person. The whole thing took over an hours and it was late and we wanted to go to bed - I was getting married next day and needed a good sleep. Two other times I needed something I only had to call once, but it took on average 40 min both times to get the service.

We absolutely love everything about this hotel. The staff knows how to treat a guest!

Superb physical condition and location. Over the top friendliness in the lobby. But calling the front desk frequently resulted in being placed on hold - not acceptable in my mind for a place charging over $700 per night for a one bedroom suite. Still highly recommend this hotel but again - the phone issue should be solved. Also no guaranteed late check-outs even for Hilton Diamond members. Trying to check out at 2 pm with over half a million Hilton points was an exercise in comic frustration - despite this not being a problem at far cheaper Hilton flags and despite spending several thousand dollars at the hotel over a few days.

Definitely will be come back to this property if stay in town in the future.