別忘了！集 10 個印花可以換 1 晚獎勵*住宿
此住宿接受Visa 卡、萬事達卡、美國運通卡和JCB 卡付款，恕不接受現金。
兒童的其他用品或消費 (如寢具和餐點等) 費用另計，並直接由飯店收取。
房價不含進入芽莊珍珠島 (Vinpearl Land) 的門票費用。旅客可於飯店購買芽莊珍珠島的門票。
The room did not have multiple outlets by the table so either I had to not use the light and have my laptop charged or have my laptop run on battery and use the light. The pillows had a bad smell like a sweaty man smell. The pillows were too flat. There was a bug in my room.
4 晚旅行, 2020年01月11日
Staff are unable to speak English. Even in the restaurant they were not able to understand what I was trying to order. Only management can speak English.Hotel has a tour desk but was unable to help book a tour. I had to go to front desk where they booked it for me. What's the point of having a tour desk if they cannot understand what I was saying? I was told that it is a poor Island and they choose to staff the poor people. The hotel is about 4 years old, surely they can train the staff before taking them on. I put up a review straight away on Expedia and I was told by management constantly to remove it! Management made me sign a form saying to refute all and for that I was sent a plate of fruit which was nothing special, what is served at breakfast everyday and given a little donut.My shower tray always filled up with water not draining away into the plughole everytime I showered. They were not able to fix this problem. They have a shuttle service for the night market. which I used 3 times. Each time I experienced people shoving and pushing to get on the bus. No control there. I can't believe people staying at a 5 star hotel can behave in such unmannerly way. I travel on my own. I was always the 1st one in the line , but never managed to get on the bus 1st. Beach loungers have towels from early in the morning and you don't see them occupied till later in the day, so if you arrive late, than no lounger for you.I can go on, but you get the idea. I would not recommend hotel.
Nimu, 9 晚旅行, 2019年12月22日
Vu, 1 晚商務旅行, 2019年12月01日
The hotel is beautiful and the villa was luxurious. The buffet meals were good with enough variety to keep you interested each day. What is strange is the service. All of the staff are lovely but have clearly not been trained properly and do not understand customer service at a 5 star level. For such a huge resort we were offered very little information related to the facilities that we could use or even offered a map. We were given basic information related to the theme parks and bus times. Most of the facilities seemed abandoned such as the club house and pool restaurant. This was disappointing. The beach is nice but nothing special. A nice relaxing place for a family vacation but a long way from anything. If I were to return to Phu Quoc I would consider staying again but it is unlikely I would return to Phu Quoc, there are many far better beach spots in Vietnam and SEA.
Todd, 3 晚家庭旅遊, 2019年10月07日
Enjoyable experiences! Staff are polite ,helpful and friendly. Clean environment。 Well equipped Gypm, Spa is good Big swimming pool and beautiful beach. Foods are delicious too
Choi, 5 晚家庭旅遊, 2019年07月18日
We booked a 4 bedroom villa with ocean view and it turned out better than what we expected. The villa has a 4 MASTER bedrooms (and a private pool)!!! The view was perfect!!! We enjoyed every moment there and the staff was professional and provided great service thru out our stay. We will definitely staying here again next time.
3 晚家庭旅遊, 2019年07月05日
Villa is roomy enough for 4 family with young children. However, resort is far from local markets and restaurants. Kitchen is useless because there is no utensils for heating leftover foods. You are stuck with using resort's restaurant resources.
1 晚家庭旅遊, 2019年06月19日
the combination of pool and beach was great. the staff was fantastic
2 晚旅行, 2019年02月12日
The hotel is amazing! Pictures do not do it justice. However, it is very far from everything but the hotel provides free shuttle services which is great! If not, you probably have to have all your meals in the hotel.
Harsha, 1 晚浪漫之旅, 2019年02月01日
the food is excellent ! the beach is clean and nice. the staff are very helpful and polite. more beach chairs and beach towels needed .
huong, 2 晚旅行, 2019年01月04日