This Hotel has incredible service. After Check-in, we had welcome drinks and the manager gave us a detailed explanation in Hanoi sightseeing. Besides, our booked room was a bit small for three persons, he kindly gave us an upgrade to the honeymoon suite! This is wonderful!On Christmas day, they were so warm to give us Christmas card and gift. The breakfast there were very good, with authentic Vietnamese food and free room service food delivery. When we were in a hurry to go out, they could provide us delicious breakfast in a short time. At check out, they helped us to hire a car to Noi Bai Airport, the car was an high class vehicle, but the fare was a bit less than hiring a taxi. This is incredible.