Paid extra for half-board. Upon check-in, the young lady on reception did not understand what half-board meant. After attenpting to explaing to her that it meant both dinner and breakfast, she did not believe me, and had to go and check with a senior member of staff. She then said I hadn't paid extra for half-board according to my booking, so I had to go on the app and show her that we had indeed paid for half-board. Finally, after she accepted the fact I had dinner paid for, I was given a severley limited menu, to which I chose Chilli con carne. It came in a bowl, stodgy, slightly cold, and extremely unappealing, as you can see from the image below. It was bland and quite frankly, I wouldn't have served this to my dog. The manager, Maria, wasn't in until this morning when I checked out so I complained and she agreed that the dinner service was unacceptable, and that we should complain to Hotels.com. I did however enjoy the breakfast, which was miles better than the dinner service.