I experienced such poor service & an unsatisfactory stay this past weekend.To begin we had to wait 45 minutes to check in because ROOMS were not ready.The room was no cleaned well,crumbs and skittles on the floors.Once we got settled we realized we had NO PHONE. We let the front desk know and they informed us there was NOTHING for them to do even though that’s a safety issue,they offered Hilton Points. WHY would sell that room to anyone? The room itself was old and outdated.There was 1 hook in the bathroom for a Suite that sleeps 4,why? The attempt to make it updated is a door to the bathroom that doesn’t block out light or sound that slides like a Barn Door. 2 roaches made an appearance in the kitchen & bathroom.The water pressure in the bathroom sink was a trickle. I didn’t have a phone to complain and my room was already paid for so at this point, we were STUCK. Front desk did not give myself and other patrons a decent or honest reason as to WHY a 45 minute wait was necessary. She was polite but very dismissive.Things happen, short staff happens but give us the courtesy and respect to be HONEST! This particular establishment dropped the ball numerous ways.We stayed 2 nights and to add insult the injury during Sunday check out they had a Plastic juice container with a hand written not saying “Room Keys”. I was in awe of the unprofessionalism.This was beyond disappointing and pray I’ll never have this experience at ANY establishment.
Sandra
Sandra,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 8 日
Pretty Good Hotel
Better than expected for such a reasonable price. Room was a little grubby but nothing too bad. The staff was friendly and helpful. Parking is free if you can find a spot on the street, $25 a night in the lot across the street. Bed was comfy and breakfast was pretty good.
vicki
vicki,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 8 月 7 日
AC
Siobhan
Siobhan,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 29 日
Michelle
Michelle,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 7 月 23 日
I booked the reservation there because they had a pool. The pool water was dirty there was no chlorine to kill the bacteria. The room was very nice that they definitely need to do better about the pool.
Marsha
Marsha,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 18 日
Christian
Christian,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 18 日
Great Stay!
Our stay here was great. It was super hot outside and I was a little nervous because in the hallways the air conditioning seemed like it wasn’t working well but our room was very cool and comfortable. This location worked for us because we were seeing a show at the Mann but be aware, it’s not close to Center City at all. If you have a car, the parking lot is safe and secure and just a very short walk to the hotel if you don’t wish to Valet. I only had coffee but breakfast was included and seemed to have a variety of typical items. Planning to come again next month for another show!
Kristin
Kristin,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 30 日
Ann
Ann,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 24 日
Very good and comfortable.
Thank you.
Huyen
Huyen,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 19 日
Missed the Mark
Staff was courteous. Great location. Restaurants nearby. We were disappointed with breakfast. Food that should have been hot was cold. Food that should have been cold was warm. Fruit was not fresh. Food was not replenished as often as it should have been. Maintenance should have taken place, in our room, prior to our arrival. The toilet tissue holder was loose, the commode was not stable. The sleeper sofa in the room smelled like urine. Parking was too far away from the hotel and there was a cost to park. We were lucky enough to find an opening to park on the street. It was quite a distance to walk to the hotel. This stay missed the mark for us. Management maintenance, and housekeeping can do better than what is being offered. It's a great location, and a great hotel. It just needs a lot of TLC.
Valerie
Valerie,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 14 日
The room wasn’t very clean. There was caked dust everywhere, and mold and mildew in the shower area. Toilet bowl was cracked. Lighting throughout was sub par
SOPHIA
SOPHIA,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 8 日
My favorite good except my bathroom did not have hand soap and they did not provide toothpaste.
Nicole
Nicole,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 8 日
Justine
Justine,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 2 日
Accessing to the pool and gym area was not possible due to key didn’t work and the hotel gave me a third one to try, which I never used neither.