We get that stuff happens but the hot tub/pool was out of order, the elevators broke…. Not what we were expecting. Bartender named Jose in the lobby was the highlight of our entire stay. Not happy with the visit other than him.
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月28日
Excellent hotel.
Bob
Bob,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月25日
Kelley
Kelley,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月24日
Pauline
Pauline,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月24日
Jessica
Jessica,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月18日
Jules
Jules,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月13日
Moises
Moises,2 晚好友同遊
Hotels.com 真實旅客評語
4/10 一般般
2024年11月12日
For what we spent on this room, I was disappointed that we couldn't get room service. We called to find a menu and they said it was on the website but it wasn't. Called again and that person said we couldn't get room service because they were too busy. We went down to the restaurant and ordered 2 bacon cheese burgers and said to call when they were ready and we would come get them. We got the call and went to get them which were barely warm and one had bacon and one without. Also the tv went out. Do not plan on staying at a Hilton ever again.
Brenda
Brenda,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月10日
Great visit!!!
Easy access off interstate and close to restaurants! Staff beyond helpful!!!
Gillian
Gillian,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月28日
Good location and updated rooms
The hotel is in a good location. Everyone says that the San Marco neighborhood is the best in Jacksonville and it's convenient to take the Skywalk or water taxis over to the stadium. The room was nicely updated and pretty large. My only complaint was that there was never coffee in the morning in the lobby. You pay for breakfast, but there was complimentary coffee and it was always empty.
真實旅客
4 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月28日
Left much to be desired.
Not so good. I didn’t realize I would be playing exterminator during my stay. Three cockroaches. And the remnants of another that was killed prior but left on the carpeting. No room service available. There’s a five bar across the street playing club music until 2am which you could literally feel in the room. I asked for parking to be comped to make up for the inconvenience and was ghosted. Front desk attendants were not professional nor welcoming. Sorry sack for a Hilton brand hotel. Will not be staying again.
Joshua
Joshua,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月27日
Michael A
Michael A,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月26日
Fernandez
Fernandez,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月12日
We were given a horrible room when we first arrived. After seeing the room we had to convince the lady at the front that we purchased and paid for a king upgraded room. She finally gave us the room we paid for. A lamp shade fell out of the bathroom light and shuddered everywhere. I had to ask 3 x to have it vacuumed up and not swept as there were tiny pieces everywhere. Again huge attitude at the front desk.
Darren
Darren,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月12日
Vanessa
Vanessa,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月7日
William
William,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月7日
Dawn
Dawn,2 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年10月6日
The room was unacceptable. Our towels had hair in them which did not belong to us as guests. After turning on the shower there were personal hairs on the walls and at the bottom of the shower. After making it to the bed and moving the pillows, several strands of hair were there as if the sheets were not clean. At the foot of the bed there were dark stains on the sheets.
This was unsanitary and served great discomfort.
Alisha
Alisha,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月4日
Efficient and friendly staff, clean room, short drive to Amelia Island.