First I want to start by saying., The Ritz at Sarasota FL has lost their quality..
The day of my arrival., I asked the car bell guy if he could please help us load our luggage onto the cart since we had a long trip & we were all so tired., He said OK gets the cart places by the vehicle takes the tip goes around the vehicle.. by than my son already had taken out the luggage’s out the vehicle and put it on the cart himself. So than he takes off.,? what happened to bell service?
we check in I get a connecting room with my guest that i was checking in with.? We were not asked if that is something we wanted? that is normall something your asked at check in?
I didn’t know until we got to our room..
Than once we settle in the room we realize the AC was not working well..
I tried expressing all of this to the manager & all she had to say was
“ I’M SORRY “.. ?
Thais
Thais,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 6 日
peter
peter,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 3 日
Brandon
Brandon,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 20 日
Johnathon
Johnathon,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 19 日
Don't be fooled
Had to askl front desk to clean the rom and make the bed
Donald
Donald,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 8 日
Peter
Peter,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 7 日
The bathroom tub was not cleaned the shower head didn’t work
I can’t understand why such a great resort had shower curtains instead shower doors.
The room didn’t have a working fridge to store bottles water
It was my 37th wedding anniversary we were very disappointed
Dr Sherly
Dr Sherly,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 5 日
Brilliant service!
Brilliant service!
Unique place! They have an amazing and private beach club near the hotel (around 10 mins from there) and each guest has permission to access there.
DIEGO
DIEGO,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 22 日
Alexandre
Alexandre,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 28 日
Excellent service and Beautiful Hotel!
Tracy
Tracy,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 12 日
THOMAS
THOMAS,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 11 日
Danielle
Danielle,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 4 日
Needs Update
This hotel needs update. The carpets are old and dirty and never feels like a 5 star hotel.
Mehrdad
Mehrdad,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 29 日
LANCE
LANCE,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 25 日
Jennifer
Jennifer,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 23 日
真實旅客
1 晚好友同遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 4 月 21 日
We recently stayed at this property for a milestone event, and unfortunately, there was an incident at the pool involving an intoxicated and disorderly woman. No one from the hotel staff stepped in to address the situation. Several guests were left to try and address the situation on their own, once security was alerted It was an extended period of time until they spoke to her. She was allowed to remain on property and was served more alcohol. There were several other issues during our stay, but my primary concern would be the inconsistency of service and the way that this situation was handled. Security was slow to respond and hesitant to act. I would be very concerned to stay there if there were an actual security issue. The hotel location is very convenient and a beautiful view, but I think there are two other hotels in the area that may be better for your stay.
laura
laura,2 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2025 年 4 月 21 日
The hotel was under renovation and I was given a room that faced scaffolding. I had to keep my curtains closed pretty much all the time as construction crew started early. Disappointing views, dust, and poor dining options for the price.
Geeta
Geeta,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 18 日
Helen NiCole
Helen NiCole,1 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 4 月 18 日
Extremely noisy room. Very pretty overlooking the marina, we paid for this upgraded room. When I complained about the excessive entertainment noise every night until very late, the staff did not care or make any recommendations to fix it. We spent a lot of money at the restaurants & the gift shops. Very disappointed nothing was done to make our wedding anniversary special.