Our first stay here. We were first given a room that the toilet didn't work, room wasn't nice at all. So we asked that we would move to a different room which they did. The 2nd room was much nicer, it had a main bedroom with door for privacy and a living room with a pull out sofa. I don't know what to specify when booking to get again this nicer room. The bed was comfortable but the sofa bed was terrible. Room was spacious and clean and had a full kitchen. Breakfast was great. I loved the eggs and sausage which was perfect for me on my keto diet. :-) Kids enjoyed playing basketball. Unfortunately, pool was NOT heated so kids didn't get to use it. Hot spa was closed. The staff was great. The receptionists were very helpful.
Marichelle
Marichelle,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2023年9月12日
Maria Lorenna
Maria Lorenna,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年8月26日
Spacious
Amazing room!!!
Richard
Richard,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2023年8月25日
The down side, still to this day after been away for a few days my card keeps getting charged. Its super annoying.
Harlem
Harlem,7 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2023年8月22日
Terrible staffing. No rooms available at check in.
My wife and I arrived in the area early made a call to try to check in around 1:30 p.m. We were told by staff this could not be done and check in could only happen after 4 p.m. When we arrived at 4:45 we were advised by the front desk staff no rooms were available. When I stressed that we had made a reservation they said there was nothing they could do. Staff told us they could not give us a check in time because rooms were being cleaned and other people were waiting who had arrived before us. When I pressed the issue about when a room would become available, we were rudely told, "Whenever one becomes available". I asked if they could they give us a call when a room became available and was told they could not do that. After more discussion they relented and took our number. After an hour we returned and saw others being checked in. At no time did we receive a call. After checking in at 5:45 we were given a room. Unfortunately upon arriving at the room we discovered the cleaning service had just begun. How does that happen when the room was assigned to us? Because we could not prepare for a scheduled dinner date with friends all we could do is cancel our dinner reservations. When I pressed the issue with staff, I was told there was nothing they could do. The only reason we did not leave was because we had booked thru Hotel's.Com and had paid up front with a no cancellation policy. I cannot recommend this Hotel because of the Staff rudeness and the lack of Management.
Christine
Christine,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年8月21日
A night in reno
The tv didnt work n the room telephone was out as well.
Dawn
Dawn,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2023年8月21日
Terrible service
This was my second chance stay, first experience 2 months ago were maintenance related. Phone not working, clogged bathtub drain and eco AC system terrible; but very friendly service. Second stay we had to wait 2.5 hours for a clean room and supervisor on duty was rude and unqualified to be in her position. The part-time desk attendent was wonderful, just too bad he wasn't in charge. The eco AC system they use is terrible, it turns off so often at night I was only able to sleep 1-2 hours at a time before having to get up and reset it. Will never stay here again.