There were good things about staying at this hotel. However, that has pretty much been wiped out by the incompetence of the staff in sending me my final email for checkout. All I wanna know is why I was charged what I was charged. I have requested they send the invoice to me four times now they keep saying there’s something wrong with the email address I gave them. But they identified that they typed in the email address wrong. They now know they’ve been using the wrong email address but they won’t resend it again to the correct email address without me calling and talking to somebody. You’ve got to be kidding me
Jayne
Jayne,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月3日
Amy
Amy,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月2日
Great place
Great affordable place - Beautifull location and close to shopping and dining places. We had a car with us, so free parking was a great add-in.
Mikkel
Mikkel,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月22日
Anniversary Stay
It was an amazing 40th Wedding Anniversary. From the time we checked in and Lexi went above and beyond with great service and then Jeremy came to assist with the internet, your Staff is outstanding.
Everything from our room to the views, Tapatio Cliffs Resort is still our favorite place to stay..
Kimberly
Kimberly,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月12日
Nice property, staff doesn’t care.
Check in takes forever. When I arrived to check in there were seven other groups waiting to check in. I timed the single receptionist at 8 minutes per check in. After waiting for around 25 minutes a second receptionist finally showed up. Overall check in time was over 30 minutes. I value efficiency in business and this process seems crazy to me. The hotel already has all my information before check in. The process should take maybe a minute to look up the guest and another to charge for incidentals and issue keys.
It’s a total bummer to show up after a long day of travel and be expected to wait 30-60 minutes just to get into your room.
Otherwise, the property is beautiful but the rooms are pretty dated. The our room likely hadn’t seen a renovation in 10+ years if I had to guess.
The bar staff at the lounge did their job but wasn’t overly friendly. We just came from Mexico where the entirety of the hotel staff was incredibly gracious and professional. I just didn’t get anywhere close to that at the Tapatio Hilton.
We will probably stay again for the pools and property amenities but our expectation from the staff is pretty low.
真實旅客
2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月9日
Dailen
Dailen,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月8日
Dunia
Dunia,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月4日
We stay here every time we’re in town and while we like the rooms, the parking isn’t convenient. We had an employee sweeping bird poop from above down to our balcony and continued even after I asked her to stop. That was an isolated incident though and most employees are quite friendly and helpful.
Spring
Spring,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月31日
Looking Forward to Our Next Stay Here
This property is wonderful.Family friendly, clean with comfortable beds.We enjoyed plenty of space for the grandsons to play with their toys.The adjoining rooms made it very easy for our family activities, especially having 2 bathrooms.Everything about this place has us saying, We Will Be Back!
Loralee
Loralee,3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月30日
Kiara
Kiara,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月29日
Ivan
Ivan,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月27日
Anthony
Anthony,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月25日
dlomahaftewa
dlomahaftewa,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月23日
Thomas
Thomas,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月18日
Jeffrey
Jeffrey,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月14日
Danilo
Danilo,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月12日
Stephanie
Stephanie,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月11日
Beautiful views and comfortable rooms
This was a wonderful place to stay. The view of the mountain at sunset was beautiful . The only part that we had an issue with was the parking. Trying to maneuver around back to our room was difficult if anyone parked slightly crooked and it was a hike to get to our room if we parked in the main parking lot. The shuttle service didn’t seem to have enough people working and never arrived on one occasion.
Spring
Spring,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月5日
We enjoyed our stay and had a good late night experience at Point in Thyme. Our schedule didn’t allow for us to enjoy the pools, so I hope to come back!