The whole experience was amazing. Check-in is at 4:00 PM, but I got there at 1:30 PM to drop off our bags. The staff handed us the room key right away. It’s a small but lovely hotel, and you can see they really care about the details. We were on the 21st floor, and even though the room was small (pretty typical for NYC), it was gorgeous. We were traveling with a 2-year-old and two small dogs, and they left a stuffed dog on the bed for my little one. They also surprised us with a gift box of candy and a framed note that said, "Enjoy the parade". The bed was super comfy, and everything was spotless. We had a fantastic time.