6/10
While the property was generally as expected, we encountered two major issues that significantly impacted our experience.
First, at check-out we were charged an unexpected $60 in parking fees ($30 per night) that were not disclosed at the time of booking. We specifically chose this resort based on the price and the assurance that all resort fees were included in the total quoted by Hotels.com. Being charged an additional amount at check-out felt misleading and unfair. We raised the issue with the front desk, but the resort refused to waive the charges. Had we known about these fees, we would have chosen a different property.
Second, on the second night of our stay—our 25th wedding anniversary—we experienced a frustrating situation with our room key. The key suddenly stopped working after hours. Thankfully, my wife was still in the room and was able to let me in. However, this issue meant we were unable to leave the room together as planned. I had to make two separate trips to the front desk, and ultimately waited nearly an hour for a maintenance worker to come to our room and replace the battery in the door lock. This incident disrupted our evening plans to enjoy time together by the water at the resort's dock, which was one of the highlights we were looking forward to.
This was a special trip for us, and it was disappointing to have it marred by both unexpected charges and a significant inconvenience on such an important night.
Chris
2 晚旅行
