我是否可以免費取消高街肯辛頓公寓的預訂並收到全額退款？

可以，高街肯辛頓公寓在我們網站上有提供可全額退款的客房，您可以根據住宿的取消規定，在入住前幾天取消即可。詳細的條款和條件請務必參閱住宿的取消規定。

高街肯辛頓公寓是否允許攜帶寵物？

很抱歉，恕不允許攜帶寵物。

高街肯辛頓公寓是否提供停車位？

很抱歉，高街肯辛頓公寓未提供停車服務。

高街肯辛頓公寓入住登記和退房的時間為？

入住登記開始時間：15:00；入住登記結束時間：23:30。退房時間為 11:00。

高街肯辛頓公寓的客房有廚房嗎？

有一個廚房，其中提供義式濃縮咖啡機、鍋具/餐盤/廚房用品和冰箱。

高街肯辛頓公寓有戶外私人空間嗎？

是，每個飯店式公寓具有附家具的庭院。

高街肯辛頓公寓附近的環境怎麼樣？

高街肯辛頓公寓位於倫敦市中心，只要走路 5 分鐘就可以到肯辛頓高街站，另外，走路 13 分鐘也可以抵達海德公園。

高街肯辛頓公寓住宿資訊、相片和旅客評語

Q: 高街肯辛頓公寓是否允許攜帶寵物？

很抱歉，恕不允許攜帶寵物。

Q: 高街肯辛頓公寓是否提供停車位？

很抱歉，高街肯辛頓公寓未提供停車服務。

Q: 高街肯辛頓公寓有戶外私人空間嗎？

是，每個飯店式公寓具有附家具的庭院。

2/10 不太好

2025 年 6 月 29 日

very bad, check in process took very long, inconvenience payment at the hotel, cannot pay at the property in spite it stated on hotel.com you can, aircon not working properly, very hot, no one attended to our multiple requests for aircon problem, tissue paper and cleaning of garage can, no one even noticed there was a big garbage bag outside our room door for a few days, no staff present at the property for any assistance required

Margaret，6 晚家庭旅遊

Hotels.com 真實旅客評語

10/10 好極了

2018 年 9 月 21 日

一間不錯的小酒店。

地點方便，酒店近地鐵，有很多餐廳，有超級市場。職員有禮貌又熱心幫助，也很盡責把事情做好。房間清潔，但清潔後常常忘記補回用品。

Otilia，3 晚家庭旅遊

Hotels.com 真實旅客評語

10/10 好極了

2025 年 12 月 3 日

I was pleasantly surprised by the location of the apartment. We would book again. While the other reviews did mention issues with the lift, we were already accustomed to going up and down stairs. In the future, it might be good to alert customers about this issue. In general, the apartment meet all of our needs for a family of 5. The washing machine was another added perk. The apartment was clean and the beds were comfortable. We had no issues with checking in and out. The person who checked us in was friendly and helped with my wife’s bag.

Christopher，2 晚家庭旅遊

Hotels.com 真實旅客評語

2/10 不太好

2025 年 11 月 13 日

Disappointing Stay The apartment was generally not clean, and both the sofa and one of the four kitchen chairs were unusable. Communication with the property was extremely difficult — even after several requests, clean towels were not provided for all guests. Customer service was very poor, and they even claimed that previous written reports about the issues didn’t exist. It’s clear that guest satisfaction is not a priority for them.

Miina，4 晚家庭旅遊

Hotels.com 真實旅客評語

8/10 非常好

2025 年 10 月 26 日

The location is simply amazing- being right by Kensington Gardens, the underground, multiple grocery stores, and plenty of shopping. While the apartment could benefit from a deep cleaning and some maintenance, it didn’t feel dirty or unsafe at all. It was well appointed with everything you need to make the place your home away from home.

Phillip，10 晚家庭旅遊

Hotels.com 真實旅客評語

6/10 不錯哦

2025 年 10 月 10 日

Martha，4 晚家庭旅遊

Hotels.com 真實旅客評語

8/10 非常好

2025 年 10 月 10 日

Tina，4 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 9 月 7 日

Such a great stay! The WiFi, AC, washing machine were such a great benefit. The family had plenty of space and did not feel cramped. Would stay again!

Marcie，4 晚家庭旅遊

Expedia 真實旅客評語

10/10 好極了

2025 年 9 月 4 日

Great location and with an embassy next door there was a 24x7 discreet police presence making it feel very safe. I would recommend and stay there again

Laura，4 晚旅行

Expedia 真實旅客評語

10/10 好極了

2025 年 8 月 21 日

The location was wonderful. And the unit was quite nice. We had an unfortunate hiccup with check-in which led to some stress for us, but it all worked out. It would have been nice if there were a few more basics stocked in the kitchen. The only frying pan was teflon, but all of the utensils were metal. Overall, it was a really lovely stay. The air conditioning was very nice.

Katie，4 晚家庭旅遊

Expedia 真實旅客評語

6/10 不錯哦

2025 年 8 月 17 日

Nice location but apartment not the best

The furniture Is old and dirty. The floor is all scratched. People staying on top of us were running and moving furniture for a whole night. Could not sleep. Lift was broken. Had to take up all our luggage through the stairs

Maya，5 晚家庭旅遊

Hotels.com 真實旅客評語

10/10 好極了

2025 年 8 月 13 日

Propre et très bien équipé

Mathieu，4 晚家庭旅遊

Hotels.com 真實旅客評語

4/10 一般般

2025 年 8 月 10 日

Experiencia negativa. La cocina no estaba equipada, sin olla ni sartén. Con niños pequeños tuve que realizar compra por Ube eats con el sobre coste que implica. Bajos de un edificio ruidoso de los mismos alquileres del inmueble. Próxima reserva de Agosto, no la he realizado con Hotels.com

Sergi，4 晚家庭旅遊

Hotels.com 真實旅客評語

6/10 不錯哦

2025 年 8 月 6 日

Maintenance not a priority

This was in a great location convenient to tube and shopping/dining. Because there is a consulate office/residence next door it has police present 24 hours outside. The apartment was spacious (bathrooms small as typical of urban areas in London). Maintenance of the building didn’t seem a priority so don’t necessarily expect the laundry amenities or showers that drain,etc. we ended up having to use a laundromat and it was a bit of a commute since the residences in this neighborhood all have laundry and there aren’t big hotels nearby. I really don’t think I would recommend this specific property just the location. If you do book you may want to mention that you are specifically booking because of laundry or AC amenities. Those were my main requirements other than the area being safe and convenient. We enjoyed our stay in Paris at Hotel Eiffel Turenne and our last night in London at the Standard (very convenient to the Eurostar train station and Londons biggest underground tube station with multiple lines). Don’t be filled by my name, I gave both of those hotels 5 stars 😉

This is a picture of the laundromat we were forced to use. Not a good experience because coin operated and no change machine or attendant in the evenings. Ironically when we got to Paris our hotel was right next to a modern laundromat 🤦‍♀️

Karen，5 晚家庭旅遊

Hotels.com 真實旅客評語

10/10 好極了

2025 年 8 月 6 日

Trevlig lägenhet, fantastiskt lugnt läge. Vi hade några jättebra dagar där. Enda minus - vi trodde att vi hade bokat lägenhet med uteplats, men det fanns ingen uteplats. Klarade oss bra ändå.

4 晚家庭旅遊

Hotels.com 真實旅客評語

8/10 非常好

2025 年 8 月 2 日

Great location. Staff was great, even after we lost a set of keys. Unfortunately the dryer function on the dual washer/dryer unit didn’t work and we had to air dry a load. Also ran out of soap in the bathroom on the last day.

Benjamin，3 晚家庭旅遊

Expedia 真實旅客評語

2/10 不太好

2025 年 8 月 1 日

BAD BAD BAD. Don’t stay at this dirty place unless you want to get bitten by fleas. By day 3, we were covered in itchy bite marks that ruined our trip. Most things are broken and need to be replaced and they really need to deep clean and fumigate the place. We complained and while they were responsive, they cleaned it again, the problem didn’t go away (even after ‘deep cleaning’ it was still dusty) and when we asked for a refund, only offered a 5% discount, which is not acceptable imo. Location is great, but that’s it. I wouldn’t recommend.

Nebil，9 晚家庭旅遊

Expedia 真實旅客評語

2/10 不太好

2025 年 7 月 23 日

Absolutely Unacceptable – Avoid This Property at A

We booked this property through Hotels.com and had an extremely distressing experience. When we arrived, we found visible vomit on the bed, clearly left by a previous guest. It was disgusting and unacceptable. While the host eventually sent someone to change the sheets, the bare mattress was left uncovered, raising serious concerns about cleanliness and contamination. This was not just unpleasant — it was a health and hygiene issue. I was already feeling unwell, and being expected to stay in such an environment was unsafe and irresponsible. We left the property immediately because it was unfit to occupy. To make matters worse, despite clearly explaining the situation and requesting a refund, our request was denied. The host claimed we “refused help,” which is not true — we simply could not remain in such unsanitary conditions. We are extremely disappointed with both the property and Hotels.com for failing to take accountability and protect guests. I strongly urge others to think twice before booking this listing or trusting that your concerns will be taken seriously. We expected at least the minimum standards of cleanliness, and even that was not met.

Ricardo，3 晚家庭旅遊

Hotels.com 真實旅客評語

8/10 非常好

2025 年 7 月 18 日

Fin og sentral leilighet. Rolig strøk

Flott plassering i et stille og rolig område. Nær t-banen og buss. Enkelt å komme seg rundt. Fin leilighet med god stil. Som alt annet i London, er det ikke stort, men fungerte fint for 4 personer (to voksne og to på 12 og 16). Lite bad, men med alt man trenger. Deilig dusj. Det som trekker ned er at heisen ikke virker (bodde i 4 etasje) og at air condition ikke virker (var 3 vifter i leiligheten istedet, og det er ikke det samme som air condition når det er 28 grader i London). Hjelpsom vert og generelt veldig fint bygg.

Rune，4 晚家庭旅遊

Hotels.com 真實旅客評語

6/10 不錯哦

2025 年 7 月 17 日

nice area of town, apartment is limited

Overall the area of London was great and the flat was centrally located. The washing machine didnt dry the clothes and the AC in the unit was very minimal so we had to go purchae fans. Also, they didnt furnish hand towels so we had to go buy them as well. You have to call to have get new towels and they didnt offer a cleanign service so we had to take out trash and clean the unit.

MIchael，8 晚家庭旅遊

Hotels.com 真實旅客評語

8/10 非常好

2025 年 7 月 14 日

Nice place for visiting Central

Corresponds to the description. Parking it is an issue, in fact is not possible for tourists.

Liviu，1 晚家庭旅遊

Hotels.com 真實旅客評語

6/10 不錯哦

2025 年 7 月 14 日

Jerrod，4 晚旅行

Expedia 真實旅客評語

8/10 非常好

2025 年 7 月 13 日

Maria，4 晚家庭旅遊

Hotels.com 真實旅客評語

6/10 不錯哦

2025 年 7 月 4 日

Mohammad，3 晚旅行

Orbitz 真實旅客評語

10/10 好極了

2025 年 7 月 3 日

Great location, very convenient transportation, the apartment is very roomy, perfect for 4 of us

Xin，3 晚旅行

Expedia 真實旅客評語

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