Wanted to love this hotel, but the rooms have stairs which was difficult for my older group. You also have to enter through a small door behind a large door, take a coin-operated elevator to the 3rd floor to locate the hotel lobby which we found cumbersome, especially with luggage. Experience was not worth the price paid.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月25日
Great accommodations in a historic building
Great stay, great location, great service, perfect weekend!
Stephanie
Stephanie,4 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月11日
David
David,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月4日
Marcelo A
Marcelo A,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年9月3日
Marcelo A
Marcelo A,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年8月31日
The property is brand new so the rooms and the breakfast area are good. There is more work to do to make it perfect, but the new bedrooms are very nice. Anna was very helpful, breakfast was great, and the room temps were adequate.
Steven
Steven,3 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年8月8日
This is not a hotel
This apartment service with breakfast is listed at hotels.cim as a hotel with bar and restaurant - it has neither. Not even a reception or place to relax outside your room. The rooms are nice and fresh - and the location is prime. Breakfast was nice but very very crowded if more than two rooms should decide to eat at a time. We had chosen differently if we knew - but had a great stay.
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年6月27日
The property may seem dangerous from the outside because of the natural surroundings but behind the gates it's very safe and it is a unique hotel that starts on the third floor with a historic elevator that brings you up... the staff was tremendous ..Mauricio the night manager and everyone else there very accommodating. Historic rooms all unique.
JOHN
JOHN,3 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年6月14日
Quick Stop In Napoli
This hotel service was excellent, breakfast was great, and the room was new and refreshing. This place is conveniently located in the middle of “downtown” Napoli. There are some drawbacks, the internet service is spotty and did not work many times… a huge inconvenience when we use our phones for maps, restaurants recommendations, booking taxis, etc. There’s also a $0.10 coin that is needed to go and down the elevator (which they provide for) that seems dated. Finally, our room’s main bed was in a loft. VERY inconvenient when having to go to the bathroom in the middle of the night when half asleep and really difficult to do if one is an elderly person.
Thomas
Thomas,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年6月12日
No safe in our room.
Barbara
Barbara,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年6月12日
The staff was not friendly. The Wi-Fi at night was spotty, no WIFi the last night of our stay. One person said wine was included, but then we were charged at the end. I will not stay there again.
Barbara
Barbara,3 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年5月21日
真實旅客
4 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年5月18日
Frukosten var inte så bra som de skyltas med. Besviken.
Fin byggnad och trevlig personal
真實旅客
1 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年5月16日
The hotel is beautiful, the bed was comfortable, and the breakfast was nice, but the unfriendly staff kind of ruins the experience. Also, our mini fridge was not working throughout our stay, and we really needed it for some small food items. We let them know, but they did not attempt to fix it or replace it.
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年5月16日
Staff were great. Large rooms. Beautiful hotel
Andrea
Andrea,3 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年4月10日
Hotellet bokades då det utlovades att bo i ett gammalt palats. Frukost åts i en gammal fin salong men rummet var helt modernt högst upp i huset. Ingen palatskänsla överhuvudtaget.
Bra läge och generös frukost.
Agneta
Agneta,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年2月20日
Amazing breakfast…best of all of the stays on our trip through Italy. Very well located near sights, restaurants, and shopping. Make sure to show up with .10 cent for the elevator. They will give you more once you check in.
Michelle
Expedia 真實旅客評語
8/10 非常好
2024年2月19日
Great location. Rooms were modern and clean with a strange layout. Staff was ok.
Diana
Diana,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年2月1日
We were travelling with a baby. We’re happy about everything: friendly staff, incredibly nice room with fancy bed, best possible location in the city. Recommended!
Matej
Matej,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年1月14日
Un'Esperienza di Eleganza e Cordialità
L'hotel Relais è un vero gioiello dell'ospitalità. La sua elegante architettura, combinata con un servizio impeccabile, crea un'esperienza indimenticabile. Le camere sono lussuose e ben curate, offrendo comfort e tranquillità. Il personale dell'hotel Relais si distingue per la sua cortesia e professionalità. Dal momento dell'arrivo alla partenza, ogni membro del team si impegna a garantire un servizio caloroso e attento. La loro disponibilità nel soddisfare le richieste degli ospiti contribuisce a creare un'atmosfera accogliente e familiare. La cordialità del personale aggiunge un tocco speciale all'esperienza complessiva, facendo sentire gli ospiti non solo graditi, ma veramente coccolati. Nel complesso, l'hotel Relais è una scelta eccellente per chi cerca una vacanza raffinata
Roberta
Roberta,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年10月28日
Relais della Porta em Nápoles, Itália
A entrada para o hotel merece mais informações, pois a placa de informação do hotel é minuscula. É assustador a chegada ao hotel, mas este surpreende ao adentrar ao mesmo. Antigo , mas bem conservado. O atendimento é muito bom, atenciosos. O café da manhã tambem surpreende pela qualidade dos produtos apresentados. Recomendo o hotel
Dalmo
Dalmo,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年9月4日
Great place and friendly staff. The rooms are beautiful. Highly recommend.