FALSE ADVERTISEMENT, their website pictures and the reality are not the same. AND SMELLS LIKE SEWAGE - AVOID HOTEL
A manager told me "things are better during the prime season (August)" clearly prioritising those guests instead of guests staying during the end of June.
I think the owner spends the profits on their self instead of maintenance.
Hotel is not worthy of its 5 stars.
Firstly, the bathroom smells live sewage which is UNACCEPTABLE.
Second, the rooftop area has aged/tired decking with some loose areas - a hazard.
Thirdly, the rooftop bar is empty with a phone and instructions to call downstairs to deliver what you'd like - it's fast when they answer but you're lucky if they answer right away in 3/5 attempts.
4 - Untidy cable management for the TV.
5 - sun loungers feel cheap and do not feel luxurious.
6 - Room service is only available after 12pm
7 - No black tea in the room
8 - Roof top bar dipicted on their website shows a pergola, but in reality there isn't one and the bar is empty.
9 - choosing to have big plant pots over small chair on the balcony - preventing guests from sitting outside (you can't use the chairs inside because they're too big)
10 - Tired dressing gowns with loose stitching
11 - Poorly installed switches and controls on the wall.
12 - Back door is loose in hotel room(another hazard)
13 - WiFi is not strong in the bedroom (inconsistent, cuts in and
out)
14 - the pool wasn't even clean
