海德住宅渡假村

Hyde resort & residences

Needs work, rooms need a re model due to furniture being worn, dirty & little outdated. Needs a way better valet company. Horrible valet that first class valet system is. Pool attendants should be fired the lazy ones and hire some very honest hard working ones. Only saw one lady who came around pool to serve us and others. She was very kind but said I’m the only one who ever works. Way to access floors needs work. Elevators are always slammed and long waits. Front desk staff very honest and respectful and try to help out the best they can which is good. I think this whole Covid situation and dropping prices on these nice places really brought the scummy people to come visit and ruin these places.

2 晚旅行, 2021年05月09日

Hotels.com 真實旅客評語

Hyde Resort Nightmare

Where do I start. The moment we walked into Hyde we were welcomed by extremely rude staff that were bickering and arguing with each other in front of guests. When we walked into our room the beds weren't even the sizes that our reservation called for. We had paid for 1 King 2 Queens but instead were placed in a 1 queen, 2 twin size. When we called the front desk we were told that we were wrong and that we had a 1 King and 2 Queen. But they refused to come into the room and show us that we were wrong. I’ve been in the mattress business for long time and i am very knowledgeable in that department. Housekeeping never came to clean our room and our confirmation email stated that this would happen daily. What made it even worse was that it felt like such an inconvenience for the staff to bring towels and toilet paper to our room. With each interaction we had with hotel staff there was not one pleasant one. Bad attitudes , and plain disrespect is what we experienced during our short stay. The Balcony area which we thought would be the only good thing about our room, was filled with broken glass that housekeeping had failed to clean up. Had we not paid attention our kids could have stepped on a piece of glass and severely cut/injured themselves. Valet was a complete nightmare as well it takes 20-30 minutes at times just to drop off/pick up. When we called for our last pick-up so that we could head to the airport the guy sitting at the valet desk had his head down and was asleep.

Nick, 4 晚家庭旅遊, 2021年04月29日

Hotels.com 真實旅客評語

Great views horrible elevator waits

View and room are awesome wslking distance to the beach. Elevator ride is horrible non existent service. If you stay in your room most of the trip will will love it if not you will hate.

Kirschner, 3 晚家庭旅遊, 2021年04月22日

Hotels.com 真實旅客評語

Nice Rooms. Bad Experience Overall.

The elevators were down and it took over 40 minutes in a packed elevator during a pandemic to get anywhere. When we went in the morning and early afternoon to the pool to avoid the crowd, there was no one to give us towels.

2 晚家庭旅遊, 2021年04月16日

Hotels.com 真實旅客評語

Suite filthy, property in serious disrepair.

Staff is unaccommodating, although I’m not sure there was much they could do to improve the degree to which management has allowed this hotel, which could be beautiful, to fall into serious disrepair. Much of the property and the rooms are filthy or damaged. The carpets in our unit were absolutely filthy. I injured myself on the property as the result of the hotel’s attempt to block an entrance by placing a very heavy iron umbrella stand, (absent the umbrella) with a very sharp open edge at mid-shin level in front of the entrance without any other notice or sign. I bruised my shin badly, broke the skin, and twisted my ankle. Security did come up to photograph my injuries but had to beg for ice to lessen the swelling. The comments from other reviewers about the elevators are accurate. We almost missed a funeral waiting more than an hour. During most of our stay at least one elevator was not in service and during several days two of four elevators were not in service. At one point my sons and husband had to run down 37 flights of stairs to hold our Uber. There was electrical tape holding broken glass together and several broken machines in the workout room. With little effort this could be a 4-star facility. It is right on the beach, the pool is attractive. We spent $3000 renting a two bedroom suite for 4 nights and had to pay for more than two beach chairs. Outrageous. Tragic that ownership has allowed this property to fall into such disrepair.

Cindy, 4 晚家庭旅遊, 2021年04月15日

Hotels.com 真實旅客評語

Everything was good EXCEPT Valet/garages

Too much time to have back our car each time we needed it. Valets are so lazy, and slow.

Julien, 2 晚好友同遊, 2021年04月09日

Hotels.com 真實旅客評語

The view is the only thing that you're going to ge

Absolutely the worst stay of any place that I've ever done in my life. Front desk service was awful.. No hot water.. elevator issues.. everyone that you ran into had a complaint about things in the hotel. Actually left one day early because I just couldn't stand not having better service.

2 晚商務旅行, 2021年04月02日

Hotels.com 真實旅客評語

Terrible!!!! Picture Trickery!!

The photos online of the property do not look anything like what it is! This place is rundown, filthy, and smells like urine. The pools were all overrun by children splashing and screaming/crying the entire time! The elevators took an average of 10 minutes to go up or down, with everyone packed in like sardines (even with Covid) because no one wanted to wait another 10 minutes! Tried to call front desk over and over and no one ever answered and then when prompted to leave a message, it said mailbox full!! Very dissatisfied that Hotels.com would post these pictures to sell rooms, when no one would stay there had they known the real conditions of the place! Everyone there that we spoke to was complaining as well! DO NOT RECOMMEND AT ALL!

Nicki, 4 晚好友同遊, 2021年03月25日

Hotels.com 真實旅客評語

Do not stay here. You will be so disappointed. Go somewhere else. This place is a rip off.

1 晚家庭旅遊, 2021年03月20日

Expedia 真實旅客評語

Great Resort & Stay!

The resort is extremely amazing, the only downside is the lack of customer service at the front desk and wait. Overall, we will be back.

Jacqueline, 1 晚家庭旅遊, 2021年03月20日

Hotels.com 真實旅客評語