Not sure it is because of NYC or not, the standard of Double Tree of my stay this time is much lower than my previous experience. If you are traveling with a family of 4, strongly suggest to book 2 rooms instead of 1 with 2 double queen beds.
Chi-Lun
Chi-Lun,4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 1 日
Yige
Yige,2 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 3 月 20 日
MengYan
MengYan,5 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024 年 12 月 27 日
jinsong
jinsong,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024 年 8 月 12 日
A frontdesk staff member is not nice.
Wanjung
Wanjung,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024 年 6 月 4 日
Good
Y
Y,3 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024 年 3 月 22 日
dirty
Rui
Rui,2 晚商務旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 8 月 12 日
Alain
Alain,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 10 日
Dominique the front desk lady is exceptional, she should manager of the hotel. From the time we step foot in she was very attentive to any needs accumulated us above and beyond. Ac was semi working kinda stuffy to sleep in. Rooftop view is beyond amazing. Definitely would stay again. Hope they will promote Dominique without her i dont kno if experince would have been tht great.
Cedric
Cedric,3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 10 日
Charlotte
Charlotte,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 8 日
Clean room and bathroom in a great location!
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 8 日
John
John,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 6 日
Kevin
Kevin,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 6 日
Derrick
Derrick,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 5 日
Luis Gustavo
Luis Gustavo,4 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 4 日
Brent
Brent,4 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 8 月 4 日
Rin
Rin,7 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 3 日
Just Meh.
No air conditioning the first night in both our rooms they sent up fans but it was ridiculously hot they should have given us the rooms for free that night!!! The elevators were slow, very crowded...the staff was LOVELY super nice and hard working and doing the best they could. Lobby needs a makeover....
Janda
Janda,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 3 日
Dominick
Dominick,3 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 2 日
Disorganized
Sadly I have to said this, very disorganized front desk, terrible is a disaster and it looks very normal for the personal working there. Is not my first time staying at a hotel in New York, but this is remarkable
Sorry the only thing that I can recommend is the location
Yuri
Yuri,3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 31 日
Marius
Marius,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 30 日
Unacceptable
This was a terrible experience between this hotel and hotels.com. Our flight in was cancelled and we could get a flight in until the next day. We tried to call the hotel directly but could not get a representative on the phone and got stuck in an endless loop of an automated system. We were able to reach hotels.com through the chat feature on the app. We let the agent know the situation - our flight had been cancelled and that we would be checking in the next day. The agent assured us that they would continue to try getting in touch with the hotel to let them know as well as to request a voucher to refund the previous night. Needless to say, neither one of those things happened. We arrived the next day to the hotel to find out that our reservation had been cancelled because they were not notified.
At that point we had to scramble to try to find accommodations in Times Square for the next 4 nights. Hotels.com was no help nor was the Double Tree. We were just on our own. It was completely unacceptable service all the way around. Very disappointing
Jennifer J
Jennifer J,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 30 日
Orathai
Orathai,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 28 日
Very good stay! Love the location.. great customer service.. just smaller than what I thought