Caio and I arrived at Doubletree by Hilton 7th of July, 2025 at 9pm. The room was set, but the air conditionair was not working. As we has an encounter, we didn’t complained at all. The day after we got out early in the morning and came back late at night and went straight to sleep. On wednesday, July 9th, we also run back very early and at the time we got back, there was a letter in our room; telling us basically that they had an issue with de HVAC system and because of that they were moving us to another room. Ok, so Caio went down to the front desk and the lady received the latter and warned to pick up our things upstairs and someone would take another room keys in our door. Ok, so we waited 40 minutes and nobody appeared. Ok, so Caio went back down to the front desk and the lady had already finished her shift. So he waited to be attended, a guy name “Andrew” - something like that, tried to get his last named but wasnt allowed - was very rude with us, said that wasnt reading our letter that the hotel writted and even laughed at our faces. Ok, so then Caio readed for him, like a favor. And asked our rights, after maybe 70 minutes of argument, we got our keys, meal vouchers, and a room with perfect conditons. It was our last night together in NYC, since I, Lucas, headed back to Brazil on thursday - the day after this happened. So, in hotel like this, with this price, this situation is inexcusable.
