Terrible rude staff at the front desk and beach staff. All extremely rude not helpful terrible service all around. Will never stay here again
scott
scott,7 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年2月10日
Leigh
Leigh,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年2月8日
Maor
Maor,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年11月13日
Worst place ever
Supposed to be a fancy good place.
The worst place I have stayed ever. Found cockroaches everywhere. Literally everywhere. Teeth retainer from someone else in the floor. Trash on carpet, as soon as you enter the room smells like mold and humidity. Didn’t want to bring extra bed blankets even though there were no sheets for pull out couch. Receptionist were very very rude. They all made excuses saying they don’t own the room.
Do not book anything from hotels.com ever again,
Worst customer service ever. Worst room ever.
Laura
Laura,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月25日
Mayelin
Mayelin,3 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年10月10日
Everything was nice, spacious and very clean. Everyone was nice. They didn’t have the standard set up for the kitchen such as a sponge or hand soap. No laundry detergent either which we normally get when we book rooms like this. No creamer and sugar but tons of coffee. The other thing I didn’t like was the undisclosed mandatory valet parking fee for $40 a day. We have kids and have a bunch of stuff and like access to our car so this did not work. I wouldn’t have booked if i knew this. Plus they work for tips so it’s like every time you want to get your car they’re expecting something. Overall, it was a nice place, but the parking valet should be optional.
Ruth
Ruth,3 晚家庭旅遊
Orbitz 真實旅客評語
10/10 好極了
2024年10月7日
Great place to stay with the family , lots of things to do :)
Patricia
Patricia,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月6日
The lobby was lovely
amoy
amoy,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月4日
Lobby under construction. Ice maker in room broken. Master bathroom door off track, Netflix in master didn’t work even after maintenance reset it.
Janice
Janice,4 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年10月1日
Beautiful and a great price!
Sarah
Sarah,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月22日
Property was excellent. There some minor issues with upkeep(electrical socket didn’t work, multiple lights strobing, hot water took several minutes to heat up), all very minor things- but would def stay again. Convenient walk to the beach and a lot of options in the resort. Limited dining options within walking distance if you don’t want to eat in the resort.
Mike
Mike,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年9月18日
Kathleen
Kathleen,4 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月18日
Great stay and lots of fun.
Yanelys
Yanelys,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年9月18日
Henry
Henry,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月15日
Monica
Monica,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月5日
This place was amazing but outside our door the hall way was covered in mold. Hotel door down from our hall way would not stay closed
Stephen
Stephen,1 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2024年9月3日
John
John,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月18日
Sharnay
Sharnay,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月13日
Had a great relaxing weekend.. would recommended. The only issue we had is the second bathroom shower was only cold water and ended up taking a long time for the hot water
Santa
Santa,2 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年8月11日
Nice location close to the beach
Jennifer
Jennifer,3 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年7月20日
It was not what was communicated on-line at the time of booking. Expensive for what we got.
sharon
sharon,1 晚商務旅行
Expedia 真實旅客評語
4/10 一般般
2024年7月7日
What a comically engaged vacation! Started with wrong room. We ended up in the storage room with 50 phones. And babby crib and boxes stacked to the ceiling in the laundry room. Latches off doors, locked out of own bathroom. Had to go to the lobby bathroom. Just a nightmare. Pool kets never worked the entire trips after 3 sets made. Room keys had to be remade twice also. The resort charged us for the resort fee; however my wife had to pay twices for beach chairs and we were stll charged the resort free for 3 days...smh. not worth staying here and saving $200. Not worth it. Next time im going the the Ritz!