Check in was disappointing and ultimately soured my experience. Waited more than 20 minutes to check in after 3pm whilst final checks were carried out. Every other person/family checked in ok. When I asked again how long, the mamager said final checks were being done but eventually gave us another room. Breakfast on first morning, they were out of stock of certain spreads, jams, juices and one staff member called it embarrassing to her colleague as numerous guests enquired. As frustrating for staff it is trying to get laundry from L level when guests were in lift, they could not have looked any more unimpressed when lift door opened.
Room was.spacious and clean and housekeeping did a good job. Shame about the things that stick in your mind especially as we've stayed here a few times.
Shaun
Shaun,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 11 日
真實旅客
4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 8 日
Dundee stay
Great hotel in the centre of Dundee. Walking distance to city centre venues. Staff were very friendly and attentive. Bed was a bit firm for me but that’s just personal preference and not a reflection of the hotel standard.
Kenneth
Kenneth,2 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 5 日
Nice City Centre Hotel
Nice, new-ish hotel in the city centre. Stayed with myself and two children age 6 and 8.Ten minutes from railway station. Air conditioner worked great. Staff were very nice. Especially appreciated the relatively low noise room. Could hear a bit in hall and neighbours bathroom sink but nothing that woke us (could have gotten lucky too). Bed was firm but comfortable enough. The pillows were all down and (I know first worst problem) not supportive enough. Breakfast was just ok (but included which was really the reason we chose this hotel over the Sheraton) - eggs seemed to be made from powder, juice was concentrate, coffee was average, but the waffles and baked goods were nice. A smart TV would've been nice. Overall good experience but seemed a bit more budget hotel than I was expecting.
Andrea
Andrea,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 4 日
Adrian
Adrian,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 4 日
Zhe
Zhe,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 3 日
Linda
Linda,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 2 日
Kan anbefales!
Hyggelig betjening, personlig service, fine lokaler, bra reinhold og meget sentralt i Dundee. Kommer gjerne tilbake!
Britt Marit
Britt Marit,4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 31 日
James
James,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 30 日
Holiday stay
Excellent customer service.especially Luke at front of house.he has superb customer service. Only complaint was breakfast was not warm due to buffet style.
Isobel
Isobel,3 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 29 日
Adrian
Adrian,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 29 日
The food was lovely though a little slow, the staff were very helpful. Only one very small thing was that we were in late after a concert and one of the wee reading lights wouldn't turn off. We didn't notify reception at the time as it was late and needed our bed. In the morning at check out we let reception know and the staff were very apologetic and offered us free coffee or tea to take away. Couldn't fault the service at reception.
linsey
linsey,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 28 日
Roomupgrade and drinks vouchers
As the hotel had been so busy our room wasn't ready when we arrived. Kinga upgraded us to a corner view room and gave us 2 free drinks vouchers to make up for our wait. Excellent service from Kinga.
Michelle
Michelle,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 28 日
Jane
Jane,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 27 日
Danika
Danika,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 27 日
Great stay
Good location, clean and tidy, great towels and comfy bed. Breakfast buffet was good with a nice range of items
samantha
samantha,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 25 日
Heather
Heather,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 24 日
Tanya
Tanya,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 22 日
Excellent two night stay.
Fantastic stay. Staff first class, very helpful and friendly. Room was spotless as were all areas of the hotel. Breakfast was excellent with many choices of hot and cold items on the buffet.