約克東北-市場智選假日飯店及套房

Noisy with wedding party

Very noisy as there was a wedding party there. Why not separate the rooms and block them off. Both nights of slamming doors and hallway noise.

Mandi, 2 晚好友同遊, 2021年08月27日

Hotels.com 真實旅客評語

Excellent room

The room was great! Friendly workers and very clean.

Michael, 1 晚商務旅行, 2021年08月27日

Hotels.com 真實旅客評語

We stayed one night and it was enough. After checking in an getting to the room and settling down, someone tried to get into the room. Whoever it was was able to unlock the door but because we had the bar lock engaged they were not able to get in. When we yelled, they took off. Then that night we were awoken by loud banging noise coming from the room above. I had to call the front desk but the banging continued for another 2 hours. Then 2:30 am, someone banged really loud on our room door waking us up. That person then took off. When i spoke with the employees the next morning at check out, all we got was excuses. We will not stay there again.

Paul, 1 晚旅行, 2021年08月14日

Hotels.com 真實旅客評語

covid

everything was perfect except mostly nobody wore masks. had me feeling very uncomfortable.

1 晚家庭旅遊, 2021年07月31日

Hotels.com 真實旅客評語

Very nice stay; the breakfast was very good, with options for everyone. The room was spacious and had everything we need for our overnight trip.

Aleida, 1 晚家庭旅遊, 2021年07月29日

Hotels.com 真實旅客評語

Only thing we had any issues was that they said to let them know before 9am if need anything from house keeper so told them before 9am we needed toilet paper and towels around 3pm still nothing had to go down to check on it they just someone up with towels and forgot to give them toilet paper so she gave them to us. But everything else was great

Dawn, 4 晚家庭旅遊, 2021年07月24日

Hotels.com 真實旅客評語

I should not have had to pay for this mistake

This hotel, and its staff, get the very best rating. The rooms are clean! The staff was so helpful! My stay was horrible because of hotels.com! They gave the holiday inn the wrong card number! The money was removed from my account, but it took 2 hours, 45 minutes of being placed on hold (customer service) to check in. The holiday Inn finally just gave me the room and told me to stay on the phone with customer service to resolve the issue, but from the comfort and privacy of a room!! I was so thankful considering it was nearly midnight! After being put on hold for another bit of time, my call was disconnected!!!! Unfortunately, I had to call in late for work due to lack of sleep (I was to check out at 5am-- I did not). So I paid for a room, AND I'm missing hours for work. #itisthedoublewalletdippingforme

1 晚商務旅行, 2021年06月20日

Hotels.com 真實旅客評語

Check-in nightmare!

At check-in we were handed a paper informing us that there was to be no loud music after 10, no more than 5 people in the room, no parties, if you break it you bought it. etc. The red flag went up that this property must have problems. We encountered none of these problems. The keys we were issued did not work. We had them reissued and still didn't work. Then Joyce,the front desk clerk decided that we were not formally checked in because Hotels.com did not remit the taxes and fees for the room. As a result she needed to let us in the room, which wasn't easy. The master didn't work and the electronic by-pass took several attempts. She thought that by the time we got back from dinner the situation would be resolved, but it wasn't she had to let us in the room again. We couldn't use the Wi-fi because we were not shown as registered guest. We were also charged twice for some security fee??? By morning J at the front desk had resolved all our issues and even added our stay to our priority club points. If it wasn't for this issue, everything else about our stay was lovely.

Louis, 1 晚旅行, 2021年06月17日

Hotels.com 真實旅客評語

Beautiful view, great restaurants, great service and breakfast very yummy. Thank you for a wonderful stay!

4 晚旅行, 2021年06月05日

Expedia 真實旅客評語

I had a confirmation number and arrived at thehotel at about 4 pm and was told i did not have a reservation. I showed her my confirmat I n on my email (cell phone). She was very matter of factly. And told me they were booked solid. Was not apologetic or sympathetic. I said the least she could do was call and find a hotel nearby where i could get a room for the night. It worked out, but it was disappointing.

1 晚家庭旅遊, 2021年06月04日

Expedia 真實旅客評語