Quartos excelentes,com diversos mimos entretenimento muito ruim o melhor show tem que pagar, alem de oferecerem uma ala com cadeiras VIP pagas a parte na piscina,ocasionando falta de lugares.A praia e um pouco distante e cheia de pedras.
Luciana
Luciana,7 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月25日
Gabriel
Gabriel,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月24日
jonggu
jonggu,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月20日
"Unforgettable trip"
I had an amazing experience at TRS YUCATAN for my honeymoon.
Before our trip, I contacted the hotel via email to let them know it was our honeymoon, and they surprised us with honeymoon events and decorations in our room and throughout the facilities.
I was truly touched by their attention to detail and care. What I liked the most was how friendly the staff were.
If I ever visit again, I would definitely want to stay at TRS YUCATAN.
SUNG JIN
SUNG JIN,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月18日
최고의 휴양및
너무 좋았습니다 굿
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月14日
Eladio emilio
Eladio emilio,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月14日
TOMOYUKI
TOMOYUKI,4 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月6日
Lugar maravilloso
El hotel en general es bueno, pero en particular el ser muy grande pierde el objetivo de descansar, para ir de un lado a otro pierdes mucho tiempo en trasladarte.
La comunicación con el conserje es por WhatsApp y eso no me parece bien. Lo que quieres es desconectarte de todo.
Ricardo
Ricardo,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月20日
Alain
Alain,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月18日
Rebecca
Rebecca,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月9日
10/10 Recommend!
An amazing experience! Definitely go if your looking for a good balance of relaxation and fun activities. The staff was also very helpful and friendly. This resort had great drinks along with fun classes and group activities.
Deana
Deana,3 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年8月30日
Princess
Princess,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年8月30日
10/10 everything
Hugo Angel
Hugo Angel,5 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年8月29日
TRS staff was beyond wonderful, everyone seemed to enjoy their job and knew the ins and outs of the property. The staff made the trip, they continued to make sure we were having a good time and they constantly remembered my partners birthday and our names! We had an E butler which was great and you can order room service on the TV which was epic. The food was okay, but that’s to be expected in an all inclusive resort. The pool is wonderful and there are lots of activities, although there is no hot tub unless you go to the spa. The beach is RIGHT THERE but it is very rocky and the waves were crazy so we didn’t go in. I would recommend the property as it was relaxing and everyone was kind. The facilities were a little out dated but hey that’s every hotel!
Maytal
Maytal,4 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年8月29日
This place was nice and the idea for a luxury experience is there but the execution just wasn’t top tier. Our tv in our room was malfunctioning from day 1 no one ever came to fix it after three complaints. The AC stopped working for 2 days and the humidity was unbearable. The food at many of the restaurants across the resort kept coming out cold and just wasn’t safe to eat. They don’t take food safety nearly as serious as other resorts I’ve been too. The drivers who transport you around were pretty snippy at times overall it’s a really nice place but the service could be a lot better. Our butler was amazing and really went out of her ways to compensate for some of the other hiccups. She decorate our room for my wife’s birthday, delivered complimentary champagne, decorated our tables at each restaurant I mean she was the best. Her name was Veronica and when I tell you she was the best I mean without her I would have probably left earlier . This place needs 10 more Veronica’s. Also there were men surrounding all of the beaches and pools trying to sell drugs which just seemed unsafe I think the management should stop these men from approaching guests it really made my wife uncomfortable. They weren’t aggressive but were constantly calling us from the pool or approaching offering vapes and drugs. This is a beautiful place but it needs updates and a refresh on customer service training. Also the membership pitch is really aggressive and should be handle better.
James
James,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年8月29日
Food was fantastic.
Kathleen
Kathleen,8 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年8月29日
I really felt at home at TRS. The entire staff were so kind and helpful. I thoroughly enjoyed my stay and I will definitely be back soon.
Jesse
Jesse,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月28日
TRS Yucatan is a 10/10 resort. The staff was amazing and so kind. They provided excellent customer service. There are so many options of food and restaurants to choose from. The resort is so big that we were not able to explore all of it in 4 days. We got the jacuzzi suite and our room was amazing. This resort is definitely worth the money. The entire resort is so luxurious and classy. I highly recommend this to anyone going to Tulum.
Khustaba
Khustaba,3 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2024年8月27日
Don't buy into the black wristband
VIP experience
Aug 2024
Worst resort stay l've ever had. Was charged for services never delivered. Reservations made at check in were not honored. When our resos were changed at the times of the events we had to pay more for upgrades. Butler service was non responsive, they supposedly worked until 11pm but were gone by 10:30. All communication is through What's App otherwise they don't care about your verbal requests. When bringing up the issues to supervisors Emilio and Miguel they promised us it would be fixed and they would make it right or compensate us. But when check out came they handed us a huge bill and refused to help us because of all of our problems. If you are hungry between 3-6pm don't bother eating at a restaurant they are all closed besides the bar and grill with l server and barely any seating or the small grill by the pool where food has been sitting out all day. Don't bother with the "Romantic Dinner" beachside. Bugs 6:53
53,
TRS Yucatan Hotel
and mosquitoes are so bad especially after it rains all day, then when we asked if they could bring us to an inside venue with our meal they agreed. When it was time to eat, they said they couldn't accommodate and sat us in the middle of a restaurant that looked like a cafeteria with the main menu and not our lobster and steak that we paid for in our VIP package. When it came time to check out everyone gave us a bill and said they wouldn't compensate us for all the distress.
Ryan
Ryan,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年8月26日
Amazing experience
Sylvester
Sylvester,4 晚商務旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月26日
Exceptional Stay! A Slice of Paradise!
This was my second time visiting TRS Catan Hotel, but my first time traveling solo, and I felt very safe and well taken care of. I would definitely do it again! The property is simply stunning and meticulously maintained. Everything is always spotless, which truly adds to the luxury feel of the experience.
The customer service is fantastic. The staff goes above and beyond to accommodate your every wish and need, showing incredible thoughtfulness in every detail, even placing your slippers by the bedside for turndown service. The drinks are always flowing, and the food is absolutely delicious. I highly recommend starting your day with breakfast at Ladalia and making reservations at the Japanese restaurant for dinner – just be sure to book early!
The butlers are the cherry on top, always ready to assist and make your stay even more enjoyable. I love that there’s a cart service available to take you anywhere you need around the resort. The TRS section being adults-only is a fantastic feature, especially for those traveling without kids. It’s so nice to enjoy a peaceful environment with fellow adults.
I have nothing but praise for this place. It’s truly fantastic, and I’m already thinking of making this an annual trip. Highly recommended!
Lawren
Lawren,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月26日
Everything was fantastic and the staff was very helpful
Gisella
Gisella,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月26日
Very nice area with everything you planing plus.
Jhonatan
Jhonatan,3 晚旅行
CheapTickets 真實旅客評語
10/10 好極了
2024年8月26日
Natalia
Natalia,6 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年8月25日
I ordered a pool side floating breakfast that we did not eat because they food was horrible and I still had to pay for it