The staff is great, helpful and kind at all times. I will recommend this site to friends and family.
Jesus
Jesus,5 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2026 年 1 月 4 日
Terrible experience all across the board
Nikita
Nikita,5 晚旅行
Expedia 真實旅客評語
8/10 非常好
2026 年 1 月 3 日
The property stated brand new when in fact it has been renovated, some of the rooms had odd smell, the sink and shower were not working properly, when we called the front desk they were not quick to fix the issues.the à la carte restaurants are hard to get in, the Buffett food was good and the New Years Buffett was outstanding. The jacuzzi pool had 3 whirlpools in one large pool but only 1 worked and none were heated. Overall we enjoyed our stay but with this advertised as a new property it should have been much better.
Richard
Richard,6 晚好友同遊
Expedia 真實旅客評語
6/10 不錯哦
2026 年 1 月 2 日
Stayed at Grand Tequila from the 28th thru 2nd
- Rooms are nicely appointed, comfortable
- Well planned, refurbished layout of the resort
- To avoid loud music request a villa away from the pool - eg Villa 22
- Good party resort
- Excellent Service
- Decent entertainment
- Food below average including Speciality restaurants ( Probably rate it 4 out of 10) - mislabeled dishes, tasteless and some dishes unedible - as compared to other all inclusive resorts in the region
- Breakfast is the only saving grace
- Access to the beach via Trolly and runs v frequently
Summary - won't be coming back to this establishment..
SALIG RAOUL
SALIG RAOUL,5 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 12 月 26 日
Staff were great. From the entertainment team such as Roberto, Laila,.Gregory who made our family feel very welcome. Servers were amazing such as Herminio of La Casita, Juan and Luis of Mashua, and Jose of Cozumel.
Jocelyn
Jocelyn,5 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2025 年 12 月 23 日
This was the first time we stayed at the Grand Tequila. While the new rooms were comfortable and clean, we had to change rooms because we had draining issues with the shower. It took them two days to move us. The cleaning service was good. The over all service was not good. We got food poisoning on the second day and their concierge refused to take any responsibility for it. He basically said I was already sick when I arrived and it was due to my poor hygiene while eating. He said that there were no other complaints about the food making people sick, but we know for a fact there were other people who got sick. Yes the rooms are clean and the beach is nice, but we will not be going back to this resort. The food is not as good as it used to be and the service is also going downhill. I spent my whole week sick with food poisoning. Basically, I paid a lot of money for an all inclusive resort to stay in my room sick eating crackers and drinking pedialyte. They did offer to send soup to our room. This was for a couple of days and only after we kept complaining.