I loved the comfortable bed, kitchen, grill and patio. The directions to find the underground garage were confusing because there was not a round about but a portico where the entrance was. The electronic key entry did not work when we checked in and had to have the property manager out to open our door. This took an hour and a half because security had to end up coming out with a security FOB to open our door. There was a constant leak in the laundry room and it took 5 days to repair what ever was leaking. You could only access the Aurora suites through the parking garage which was quite bizarre.
DEBORAH Ann
DEBORAH Ann,8 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2025 年 7 月 7 日
Madonna
Madonna,2 晚旅行
Expedia 真實旅客評語
4/10 一般般
2025 年 7 月 1 日
The bathroom of the unit we stayed had no hot water. They also did not have a spare room, so we ended up with no showers sadly.
Cynthia
Cynthia,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 22 日
Lindsay
Lindsay,2 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 5 月 21 日
Don’t stay here
Arrived only to find that the elevator was not operable. There was zero communication that this unit was not fully accessible and I contacted the person immediately to say unfortunately this won’t work for accessibility reasons. They were nice in the moment and totally understood and said they were sorry and would provide a full refund and I just needed to call Hotels.com to effect the cancellation. There is no call option for hotels.com so I interacted with a wonderful agent via chat who also confirmed I would receive a full refund and that they had also escalated the issue as the property must declare there is no elevator access and stairs only. Despite all the assurances of a refund / and I then also had to scramble to find another reservation in Canmore - which I did and also booked via hotels.com as I had been told there would be a refund coming for the original booking - all I got as a gold member with more than 40 nights stay this year alone was a total run around. Hotels says they can’t reach the owner and needs the name position and title etc of the people I talked to. All of this seems very unfair and definitely not good service in any way shape or form. I definitely wish this could have been much easier and the owner would have just made good on his word instead of totally shafting me and going back on his promise to ensure that the refund would be taken care of and that hotels.com would value their customers more to ensure that this was in fact taken care of.