Hotel was very good, located at the heart of the old quarter and walking distance to most tourist spots. My room was very spacious for one person, with big bathroom and balcony facing the city, bed is very comfortable. Breakfast is also good because it was included with your stay and you have the option for few cooked breakfast if you wish to. My stay was much nicer because of the staff that are helpful and kind most specially Chloe and Long Bee(not sure if this is his real name)😊. My experience with the hotel and its staff have been great and if I will be given a chance to go back to Hanoi I would not hesitate to book with them again. For those looking for hotel to stay in Hanoi old district, I would highly recommend using them. Great service and value for money. Again thank you very much.🙏❤️😊
Though the person on the night shift when we checked in was wonderful, nothing else about this hotel merits a 4 star rating.
The room was indeed large, but not super clean and lacked amenities (ie: bathrobe, which we had had in every 3 star hotel we stayed at prior).
The spa was a joke - it's billed as a "rooftop spa" and it just a room on the top floor. We booked a 45 minute massage and our masseuses arrived 10 minutes late, didn't give us the massage we asked for and then asked us for a tip at the end.
I wanted to love this hotel, but it's really not what we expected. Like I said, most of the reception staff were great, but it was otherwise a very lackluster stay. I had high hopes, given the hotel manager reached out soon after booking, which was a nice personal touch. We stayed at a different 3 star hotel in Hanoi prior and that was a much better experience all around.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月1日
Lovely stay
We enjoyed our stay very much. All the staff members were amazing. It is also a perfect location in Hanoi Old quarter. We recommend this hotel 100% !!!
Marilou
Marilou,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月30日
Rene
Rene,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年11月27日
They changed the hotel on our way there saying there was something wrong with their system so they are going to give us an upgrade to their sister hotel witch was awful not what we paid for mold in the bathroom. Very small room with minimal lighting dingy is the word to describe this hotel (Hanoi Harmonia Hotel and Spa)
Esmond
Esmond,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月15日
Great over all
Cloe at front desk was very good. Service over all great. Wet pressure for shower was not very strong. At night can hear music from outside.
Friday to sunday there is a night market just outside the hotel!
siew kiang
siew kiang,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年10月18日
Great location, but the doors were noisy because you had to slam it because of the alarm.
Chris
Chris,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月18日
Lugar bastante bien para el precio, bien ubicado. Habitación amplia y con todos los servicios, limpia.
Un super desayuno
Personal muy amable y atento
Muy céntrico.
Yohanna
Yohanna,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月18日
Highly recommend
Tania
Expedia 真實旅客評語
10/10 好極了
2024年10月9日
5 stars Butler Service
I was thoroughly impressed with the exceptional service. From the moment I booked, I received a WhatsApp confirmation, ensuring I had a direct line of communication for any issues, especially handy for arranging airport transfers. This real-time communication with a live agent provided great peace of mind.
A special thank you to Chloe Ly for her outstanding service and dedication to making our stay memorable. She truly went above and beyond to ensure we had a wonderful experience.
The room was impeccably clean, the location incredibly convenient, and the breakfast offered a delightful variety each day. My heartfelt thanks to the entire team for making our stay so enjoyable.
yan ki ada
yan ki ada,4 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年10月6日
Would not come back
Quy
Quy,1 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年10月2日
The staff was so friendly! Delicious breakfast and Mike was able to accommodate a late night/early morning check in after our flight was delayed! Highly recommend.
This was a little gem, so close to so much. The bed was firm, the water hot, the room quiet ( not overly big but suitable for our needs. The staff were great. Recommended.
Chloe, part of the staff at the front desk was extremely helpful and supportive!
I will share that the property is also particularly great for its location and accessibility. Distances between the property and the attractions are very close by
Extremely busy on the outside but calm in the room where we spent 4 nights