Front desk woman tried to charge me for my service animal, I'm a Vet. Had to call manager. My wife asked the woman at the desk about the TV guide on remote and the she rolled her eyes at Her. Could not lock window in room #1! So next day they moved us. Room #2's A/C did not produce any cold air, very hot night in that one. Manager says it must have stopped working because we must have left the door open or something, so then they moved us to another room. Each move resulted in a smaller and smaller room. Finally room #3!!! The shower would only give you either super hot water or super cold water, no in-between. In each of the three rooms, all of the floors were sticky and felt dirty, (even with the overwhelming smell of cleaner. They spray some type of cleaning solution on the sufaces in the rooms which smell so strong and harsh that the second you open the door, the smell literally takes your breath away. The smell is like you mixed corlox bleach with fabuloso then added spick-n-span with a touch of comet. The next morning my voice had actually changed from the smell and typically nothing bothers me. Even the TV screen was coated with that cleaner-spray. Most of the female front desk staff were very rude to the point even the manager advised he was firing one of them that week. The only one which was nice was the youngest one. I will say the manager did try but the facility is just beyond repair. Sherry the housekepper was very nice. They should promote Sherry to frontdesk.