57 號飯店 - 紐約

Zero stars if I could. Horrible service. Room did not look like in the pictures. I was given a smaller room and African receptionist refused to help out. I asked for a room upgrade and lady wanted to charge $180 as if I was renting a new room, did not honor the reservation I had paid already. I still got charged $40 for resort fee and I could not get money back $140 because it was a non refundable reservation. I left that old room after 10 minutes and I checked out. Left and I still got charged resort fee for a room I used 10 minutes. Room looked so old. I believe this African receptionist did not care and gave me the worst room in this hotel I will never ever be back. Zero stars If I could.

Cool Stay Wish Certain Things Were Clear About The Fee When Checking In

Staff was very helpful. The hotel is VERY well located. My terrace was amazing.

I just adore the hotel staff. They’re always approachable and very communicative on a comfortable stay. The room is always fabulous and cleanly in the most of spot ways, while being perfectly lit.

The room was not bad. Check in was easy and the desk clerk was friendly and helpful. They dont follow all the Covid policies on their own website. All staff does not always wear masks or gloves when in public. They do not provide the "safety kit" they mention. The shower and bath water (hot and cold) were both very hot on first night. There was no cold water. Only hot and hotter. It was fine 2nd day. TV did not work first day and I assumed it was on purpose. But I called 2nd day and a nice staff member came by quickly and corrected it. It was just a loose cord behind the flat screen, but I wasnt about to pull a flat screen to check it myself. Overall they did ok and everyone was friendly and helpful. But they do not live up to what was expected from their website.

Everyone was so helpful to our group. A great deal!

Excellent location and friendly staff!

The hotel itself is actually quite ok for the price point. They have however started the very annoying practice charging a resort fee. This pricing strategy should be banned, but until lawmakers get around to doing so, customers will have little say, except via unhappy reviews.

I was double charged for this hotel. The hotel.com charged me and the hotel charged me again.

Absolutely one of the best of the best. The front desk was unbelievably friendly. The room was top-shelf. Deeeep bath tub to boot. Double shades making it pitch-black perfect for a midday nap. I will now make this my first choice whenever I am in the City.