We have stayed here many times. The staff members make this place great. The location to activities and the airport are great. That being said the buildings are old and falling apart. There is usually more activities by the pool but not this trip. There were no nightly shows either. We stayed 1/31/25-2/6/25. Hopefully they do some renovations.
Mikayla
Mikayla,6 晚家庭旅遊
Orbitz 真實旅客評語
6/10 不錯哦
2025 年 2 月 6 日
Old building .. but the staff was on point.. service were excellent but building is old .. did like the infrastructure.
malwinder
malwinder,4 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 2 月 6 日
Some dining places were closed. No ice cream
Donald
Donald,4 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 2 月 5 日
This is a great budget friendly option, if what is important to you is getting sun by a beautiful beach and pool in a quieter resort this place is perfect. Just dont expect anything further with regards ro amenities. The food is okay, the rooms are clean but dated. Staff is amazing, especially bar staff. But there was no room service, fresh towels were often unavailable and all 5 restaurants had the same food. But i was happy with our stay for what i paid for it. Beach and pool were great and it was quiet
Amy
Amy,7 晚好友同遊
Expedia 真實旅客評語
8/10 非常好
2025 年 2 月 5 日
Sofia
Sofia,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 4 日
La propiedad requiere renovación en algunas áreas
Rosario
Rosario,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 3 日
Very nice and fun. You get what you pay and the value is great. Rooms are super clean and there’s a great environment at the pool and beach. The service is excellent
Nicolas Emanuel
Nicolas Emanuel,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 3 日
El lugar es muy acogedor, estuve 4 noches y fue agradable. El personal es muy atento. El hotel requiere algunas remodelaciones en estructura que está un poco vieja pero de resto todo estuvo bien. Siempre limpio y tranquilo.
Lilibeth
Lilibeth,4 晚旅行
Expedia 真實旅客評語
4/10 一般般
2025 年 2 月 3 日
This resort is very outdated, musky, not clean and is pretty run down. Only 1 working elevator, the food options are horrible. The food is gross here. They claim there’s room service but there’s no way to order because the phones in the rooms don’t work. If you want a latte or any coffee besides nasty black coffee, you’ll have to leave. Even then, you have to sit at the buffet to even get coffee. This is not the place for a relaxing holiday. It’s loud, there are no do not disturb signs and the staff will argue if you turn them away when they come to clean. The sheets were grey from age, towels were musty and some even had mold. The only pro to this resort is it is right on the beach and does have amazing views. With rotating restaurants, even finding food was difficult. The small outdated bar in the lobby has karaoke a few nights and the bartender is amazing. I would say believe the reviews, I would rate overall a 3/10.
Jessica
Jessica,4 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 2 月 2 日
YOEL LOPEZ
YOEL LOPEZ,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 2 日
The staff is amazing!
Nancy
Nancy,7 晚好友同遊
Expedia 真實旅客評語
8/10 非常好
2025 年 2 月 1 日
This property is outdated which we didn't mind. The staff were very friendly and had our room cleaned every day. There was always food for us. We did not care for a few of the eating establishments included and it may be their food cooked differently than we do in the states. We could find something on the buffet that we did like. The entertainment director was fantastic but need more entertainment or just outdoor games available. A beautiful beach.
Michelle Marie
Michelle Marie,6 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 1 月 31 日
The staff were very kind. It was very clean. The activity director was amazing!!!
Deb
Deb,6 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 31 日
Lisa
Lisa,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 31 日
Robert
Robert,3 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 1 月 28 日
El hotel es MUY antiguo y le hace mucha falta mantenimiento en general, desde que llegué hubo detalles con mi reservación, hice y pagué una reserva para 3 adultos y me dieron una habitación con una sola cama, después se ofrecieron a poner una cama extra. Los teléfonos no servían y el aire acondicionado era imposible de ajustar.
Nos hicieron un cambio de habitación para tratar de compensar las fallas, lo cual agradezco pero con que cumplieran con mi reserva habría sido suficiente.
Las toallas y la ropa de cama estaban en muy mal estado en general. Las toallas para playa se acababan a las pocas horas de estar disponibles y no volvían a estar disponibles el resto de el día.
Lo mejor de este hotel es el área de playa y la increíble vista al mar.
Celic
Celic,3 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2025 年 1 月 28 日
El servicio es PÉSIMO no lo recomiendo en lo absoluto, todos parecen que están de malas excepto los que te ayudan con tu equipaje y animadores, de ahí en fuera súper groseros, no hay variedad de comida y la mayoría no está rica, las instalaciones están súper viejas, cero mantenimiento, la playa con la que cuentan súper sucia sinceramente no volveré, nada que ver con las fotografías que muestran.
Laura Andrea
Laura Andrea,4 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2025 年 1 月 27 日
The food wasn’t great and the drinks are watered down unless you ask for a specific alcohol but the staff made up for it. They were super friendly, helpful, and made it worth the trip.
Carmen Diana Reyes
Carmen Diana Reyes,3 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2025 年 1 月 27 日
Great staff and good food don't make up for the old, poorly maintained facility.
The staff were amazing. They were enthusiastic and willing to help guests.
They had a travel service (Mexico Travel Solutions) on-site - helpful to arrange excursions. MTS was great.
The food was good and the waiters were amazing, but the variety promised on the website wasn't there. Many of the on-site restaurants were only open a few days per week or only during limited hours. We never saw one of the restaurants (the creperie) advertized on their website.
The facility has issues that need to be fixed.
During our stay, only one of the two elevators worked, which led to lengthy wait times to use the elevators. There were buckets and towels catching water leaks on the sixth floor.
The outdoor jacuzzi pool was broken. Because the weather and ocean water were colder than normal when we were there, that meant that we didn't get in the water at all.
The indoor women's sauna and jacuzzi were broken.
The telephone in the room for one of our group members was broken. 24/7 room service is great, but not if you can't order it.
There was a grand total of three plugs in our room. So when we arrived from our flight after travelling for 18 hours, we had to prioritized which devices to charge.
When we arrived, we had no towels in our room. We asked for towels twice that morning, but did not receive them until six hours later. That was the only exception for the good rating for the staff.
Jeremy
Jeremy,4 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2025 年 1 月 27 日
The service,the food quality and presentation at Shangree-La restaurant excellent, the server Elias very friendly polite and highly professional so it was Carmen. The hotel need a lot linen old and gray , six floors and the elevators where out for tr
George
George,11 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 26 日
Muy buena la comida y la atención.
Vanessa Sofia
Vanessa Sofia,3 晚好友同遊
Expedia 真實旅客評語
4/10 一般般
2025 年 1 月 26 日
Pros: staff was incredibly nice.
Cons: Everything. Food was mediocre, mold everywhere, bugs. Looks like they are just letting the place fall apart. Not just what the other reviews say of old, no this is falling down. Pictures online must be from when they first open. Even the beach, was nice but the chairs are so close and not ideal for beach. Just wouldnt stay here again. If thats how they treat the place, I cant imagine the food sanitation.