It was a family friendly oriented resort, loved the service. Needs a bit updating but other than that, it was great.
Jessica
Jessica,5 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025年1月25日
Pésima experiencia!
Llegamos y los elevadores no funcionaban (de por sí solo funcionó uno solamente durante toda nuestra estancia). Al llegar a la habitación, estaba abierta porque no cerraba bien, la llave no funcionaba, no teníamos toallas... El segundo día por fin arreglaron la llave y un elevador, otra vez no nos dejaron toallas. Al expresar esto en recepción, me respondieron que estaba teniendo problemas con las toallas porque estaba lleno el hotel. Es All Inclusive, pero si te da hambre de 11:30 a 12:30 o de 5 a 6 te friegas porque no hay ningún centro de consumo abierto, ni el Romm Service aunque dice que es 24 horas. La comida del hotel no es buena. No te dan buen servicio de meseros en el área de la alberca o playa, tenía que ir yo por mis bebidas o snacks. El hotel está en bastantes malas condiciones, le falta mucho mantenimiento y reinversión, está bastante viejo. Expresé mis inconformidades en recepción y solo me cambiaron el tema, NI UNA TRISTE DISCULPA, NADA!!!
Un día no tuvimos toallas en la alberca porque se les acabaron.
Normalmente no hago este tipo de reseñas porque yo tmb me dedico a prestar servicio al cliente y a veces hacen las reseñas con ganas de fastidiar. Créanme que este no es el casi, estoy siendo lo más objetivo posible.
Sergio Dussan
Sergio Dussan,4 晚好友同遊
Hotels.com 真實旅客評語
4/10 一般般
2025年1月14日
Adrian
Adrian,8 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月7日
Ruth
Ruth,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年1月6日
Thomas
Thomas,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月2日
Robert
Robert,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月11日
Eduardo
Eduardo,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月2日
Richard
Richard,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月1日
Everything
Michael
Michael,5 晚好友同遊
Expedia 真實旅客評語
4/10 一般般
2024年11月30日
Very poor place need to be more updated remodel and not enough food choices
Brenda E
Brenda E,4 晚好友同遊
Expedia 真實旅客評語
4/10 一般般
2024年11月30日
Cancún
Un hotel viejo comida muy pobre a las 8:30 pm llegas a cenar y ya no tienen vino lo único bonitls playa
Nelly G
Nelly G,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月29日
Needs updated
Tod
Tod,7 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年11月29日
Property need upgrade
Luz O
Luz O,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月27日
The staff was excalent all around. The place was fun and the guests were freindly
Mark A
Mark A,5 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年11月26日
The staff is so friendly and went the extra mile for our group. I’ll return here because of them.
Dominic
Dominic,7 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2024年11月26日
La comida no es muy variada,meseros excelente,hace falta más diversión.
jose
jose,7 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年11月25日
.
Elvira
Elvira,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年11月24日
Dated
Timothy
Timothy,5 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年11月24日
Amanda
Amanda,4 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年11月23日
NO AIR-CONDITIONING ALL WEEK!! We have stayed at this property 5 or 6 times now. It used to be a really nice place with great service and decent food. Now the management has gone CHEAP! They have cut every corner including fixing the AC. Also the food is not good except the breakfast is still okay mostly because of Gamaliel and Oscar they work so hard to make everyone happy!! Only 2 restaurants open for dinner now and they are not good. Cheap food. Also no security gate or guard at the entrance which makes it unsafe, anyone can walk in.No mini fridge only in select rooms now? I've never not had a fridge in my room here before? Only one elevator working and not even trying to get the other up and running. The other one went down and you have to walk the stairs, not good for the olded crowd. Its a shame we really liked this place. I'd look elsewhere if i were you. There's a reason it's less expensive than all the other resorts. Disappointing for sure
James
James,5 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年11月23日
This place needs some serious work. I don't have enough time to go through details. Nothing works in this place.
Michelet
Michelet,10 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年11月23日
the place was a bit outdated but the people are what really makes the stay enjoyable. from reading other reviews i thought it was not gonna be that good but i had a great experience there and the bartender jose was amazing!
Maria
Maria,5 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年11月21日
The property does need a lot of updating. The staff were very attentive. I’m a big believer in you get what you pay for and this property is a budget property but worth what they charge.
Isai
Isai,3 晚好友同遊
Expedia 真實旅客評語
4/10 一般般
2024年11月21日
The air-conditioning in the room did not work and we didn't have hot water for the first 3 days . The whole resort has black mold and water damage everywhere . Also only 2 of the restaurant where open the first 2 days we where at the resort. Im very disappointed yhis vacation was for my husband 50th birthday.
Edward Ruggiero
Edward Ruggiero,3 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年11月18日
WORST RESORT IVE EVER STAYED IN!!!!!
not sure where to start. upon check in we were told that in order to have beer in our room daily it was an extra charge of 20 dollars which is odd for an all inclusive resort and thru the stay it was a huge hassle to get it delivered. Then when trying to order room service phones weren't working which we were not told until numerous attempts to call then had to go down to the front desk to ask what was going on. the room barely has any outlets and the wifi is an absolute joke. speed was only 5mbps up and down if we were lucky. ac in the room was a joke as well as it never got below 75 degrees F. the shower had Luke warm water at best but acceptable due to the hot room and the sink had higher water pressure. a couple times I thought the shower was literally just going to shut off the water pressure was so low. the second day I asked for water to get delivered and was told that normally it is a 2 dollar charger per bottle but as a special deal they weren't going to charge me. again very unusual for an all inclusive resort. I go to Cancun 5- 7 times a year for work and this was my first time staying here and I can say that after the first 3 hours being at this resort I knew it would be my last