It was a family friendly oriented resort, loved the service. Needs a bit updating but other than that, it was great.
Jessica
Jessica,5 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025年1月25日
Pésima experiencia!
Llegamos y los elevadores no funcionaban (de por sí solo funcionó uno solamente durante toda nuestra estancia). Al llegar a la habitación, estaba abierta porque no cerraba bien, la llave no funcionaba, no teníamos toallas... El segundo día por fin arreglaron la llave y un elevador, otra vez no nos dejaron toallas. Al expresar esto en recepción, me respondieron que estaba teniendo problemas con las toallas porque estaba lleno el hotel. Es All Inclusive, pero si te da hambre de 11:30 a 12:30 o de 5 a 6 te friegas porque no hay ningún centro de consumo abierto, ni el Romm Service aunque dice que es 24 horas. La comida del hotel no es buena. No te dan buen servicio de meseros en el área de la alberca o playa, tenía que ir yo por mis bebidas o snacks. El hotel está en bastantes malas condiciones, le falta mucho mantenimiento y reinversión, está bastante viejo. Expresé mis inconformidades en recepción y solo me cambiaron el tema, NI UNA TRISTE DISCULPA, NADA!!!
Un día no tuvimos toallas en la alberca porque se les acabaron.
Normalmente no hago este tipo de reseñas porque yo tmb me dedico a prestar servicio al cliente y a veces hacen las reseñas con ganas de fastidiar. Créanme que este no es el casi, estoy siendo lo más objetivo posible.
Sergio Dussan
Sergio Dussan,4 晚好友同遊
Hotels.com 真實旅客評語
4/10 一般般
2025年1月14日
Adrian
Adrian,8 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月7日
Ruth
Ruth,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年1月6日
Thomas
Thomas,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月2日
Robert
Robert,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月11日
Eduardo
Eduardo,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月2日
Richard
Richard,3 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年11月30日
Cancún
Un hotel viejo comida muy pobre a las 8:30 pm llegas a cenar y ya no tienen vino lo único bonitls playa
Nelly G
Nelly G,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年11月18日
WORST RESORT IVE EVER STAYED IN!!!!!
not sure where to start. upon check in we were told that in order to have beer in our room daily it was an extra charge of 20 dollars which is odd for an all inclusive resort and thru the stay it was a huge hassle to get it delivered. Then when trying to order room service phones weren't working which we were not told until numerous attempts to call then had to go down to the front desk to ask what was going on. the room barely has any outlets and the wifi is an absolute joke. speed was only 5mbps up and down if we were lucky. ac in the room was a joke as well as it never got below 75 degrees F. the shower had Luke warm water at best but acceptable due to the hot room and the sink had higher water pressure. a couple times I thought the shower was literally just going to shut off the water pressure was so low. the second day I asked for water to get delivered and was told that normally it is a 2 dollar charger per bottle but as a special deal they weren't going to charge me. again very unusual for an all inclusive resort. I go to Cancun 5- 7 times a year for work and this was my first time staying here and I can say that after the first 3 hours being at this resort I knew it would be my last
andy
andy,3 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月12日
Nice hotel
Loved the service, had a little issue in my room and the fixed right away.
Nayely
Nayely,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月8日
Super mais pas de wifi
Super séjour, all inclusive avec service de chambre. Seul hic : pas de téléphone fonctionnel dans la chambre et pas de wifi dans les étages durant tout le séjour. On nous a dit chaque jour que c'était juste un réglage puis que ce serait réparer mais au dernier jour que ça ne fonctionnait qu'à la réception. Dommage. Sinon tout était nickel
menoua
menoua,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月31日
Just got back yesterday. We enjoyed our trip up until there was a power outage, which was not fixed in a decent amount of time. Aside from the electric issue, I still wouldn't rebook this hotel again. We had a good trip (because like everyone said, the staff were amazing and the beach is beautiful); however, the lack of ala carte food options was disappointing (only 2 options for dinner every night) and the maintenance of the resort seemed to be next to non-existent. There was literally no night entertainment. If I could re-do my booking, I probably would. There were too many other options available for around the same price range.
Kristen
Kristen,4 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2024年10月25日
where to start. 10 years ago this was a gem. the last few trips has been steady decline. on Wednesday the staff went on strike. no food at a all inclusive on 2 nites no water in the room 2 days no hot water all 11 days phone in the room did not work. breaker for the lights popped 2 different times. tried to check out 0n day 2 they said there would be no refunds!!! the only way this is still open is the house staff they are the best. pay them! sadly this will be my last trip to the golden. way to distroy a hidden gem.
Troy W.
Troy W.,11 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月25日
Love this Place
Sheila
Sheila,5 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月25日
Mario
Travelocity 真實旅客評語
2/10 不太好
2024年10月24日
Péssimo hotel sem manutenção
Péssimo. Hotel decadente, comida horrível, atendimento precário. Não recomendo.
Miguel
Miguel,6 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月24日
The golden is always fun and the staff is amazing
Chasity
Chasity,1 晚好友同遊
Expedia 真實旅客評語
2/10 不太好
2024年10月22日
DO NOT STAY HERE!
House keeping stole my nike sneakers there was water falling from the ceilings on to my bed .place smelled moldy .no a/c . Food was not great.. only breakfast. Some staff were great . No activities in the hotel .. boring place
Annabel Mary
Annabel Mary,3 晚好友同遊
Expedia 真實旅客評語
6/10 不錯哦
2024年10月21日
Needs to be repaired & updated.
Cancún is amazing however the resort definitely needs some TLC. Leaking roofs & paint falling off. Restaurant's that are not open. Employees on strike for 2 days.
真實旅客
5 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月21日
Kaylee
Kaylee,3 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年10月20日
Le falta personal para la atención de los huéspedes. Falta de variedad en los alimentos
Jorge
Jorge,5 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月19日
Good for price
The hotel is old and has had numerous repairs, paint is peeling in places. The staff was great. MARTIN greeted us and was great. The staff in general was great. The beach and pool are nice as is the service. Food was good.
For the price it was good but you get what you pay for. We have definitely stayed in nicer places and paid more for it.
The room was nice. 2 restaurants were not open when we were there.
jeff
jeff,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月18日
Very good
Flavio
Flavio,7 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月16日
We love the staff at Gokden Parnassus. They are the reason we return here each time. From the maintenance and cleaning staff, bartenders, servers, cooks to the entertainment staff, they are all amazing and friendly. They truly make you feel like family.
It does appear that they are doing aone remodeling to the rooms, which is needed The beds are not comfortable and the pillows are awful.
If the owner would just go through and have the grout scraped out everywhere and fix things instead of just painting over everything it would be a beautiful property.
We can tell that the staff does everything they can to make it clean and inviting for the guests and that is why we will always return.