DO NOT BOOK THIS HOTEL, it is CLOSED. I went all the way there for Valentine’s to see a…
The hotel was closed but still taking bookings! Most embarrassing Valentine's day ever!!!
別忘了！集 10 個印花可以換 1 晚獎勵*住宿
此住宿為性別友善 (LGBTQ 友善) 住宿，歡迎多元性別族群入住。請注意，不同國家和不同住宿的文化規範和旅客規定會有所不同，顯示的規定是由住宿業者提供。
For what we paid to stay here, it wasn't worth it. Staff at the front desk were not knowledgeable about procedures. Unprofessional and a bit arrogant. Beware the new resort fee which they tried to push onto us despite us telling them that we were not aware of this at the time of booking. They also had issues with their system with accepting our fully functional credit cards. A total of 6 or 7 attempts of taking out deposit payments were made between mine and my partner's credit cards, which both had sufficient funds available to use. They accused us of having 'non functional' cards which was why the deposit payment wasn't going through and told us to contact the bank even though we said our cards have worked for everywhere else including our trips to other US cities (LA and Vegas). After much back and forth, the phone was put on speaker for the staff to hear that the reason why payment isn't going through is because of a timeout connection issue on the hotel's side at their terminal. This issue was already known by staff at the time so it was a major time waster for everyone (45 minutes or longer). It was not until the manager came to help sort the issue of credit card payment, when she informed us that the resort fee does not apply to us, as we made the booking before the resort fee was introduced last year. We also ended up paying the deposit by cash, which was a suggestion we made at the beginning, while they were insistent on deposits always being done by card.
5 晚旅行, 2020年03月10日
Close to subway, walking distance, good room, service friendly, restaurant on-site
7 晚好友同遊, 2020年03月07日
I have stayed here before. I flew in Sunday, checked in and was happy with the room. Monday morning the hotel had to turn the water off for some type of plumbing issue so I showered and shaved with bottles of cold water poured over myself. That night upon returning to the hotel I tried to take a shower and the water still had issues. Barely enough pressure and like warm at best cutting out with ice cold water. Tuesday morning the shower was still only moderately warm. Upon telling the front desk, they rolled their eyes at me and told me it had been fixed the day before. Overall, nice rooms, but I’d never stay or recommend the property.
3 晚商務旅行, 2020年03月01日
Everything is good. Except, the hotel is charging a $35 Urban Fee, whatever that is, for wi fi and breakfast. I said, I do not need neither, can you waive the Urban Fee. The hotel said no. All good, it is what it is. Wish I were told at booking. Then, the water pipe broke. No water in the morning, cannot take shower, I had to brush my teeth using bottle water. Oh well, at least, the hotel waived the Urban Fee, since breakfast was not available anymore.
Alphan, 1 晚商務旅行, 2020年03月01日
Wonderful in every way. Great artistic vibe with state of the art restaurant & Bar. Room Suite spacious and highly creative. Helpful and friendly staff. Great thought went into creating this hotel. Theme of my Suite was Steinbeck. Do not see families staying here. Bravo!
Joanne, 2 晚家庭旅遊, 2020年02月29日
Comfortble, well located, exceptional value.
George, 1 晚旅行, 2020年02月28日
Loved everything! Location was perfect and the hotel felt artsy and cozy. The room was spacious (esp for NYC) and the bathroom was very nice and also spacious. Everything we had at the restaurant was VERY good and loved that space as well. Felt tucked away, dark and warm/cozy vibe. Great service! We'll definitely be back.
Annabelle, 2 晚家庭旅遊, 2020年02月21日
Staff was friendly, gave us an early check in. We did pay for a high floor and we were not given one at first. After bringing this up, staff was accommodating. Location is great. Rooms are clean. Unfortunately, one of the elevators was down for most of our stay. At one point both elevators were down forcing my husband to walk down and back up 16 flights of stairs to pick up the food we had delivered. Otherwise, we enjoyed our stay and would definitely stay here again!
3 晚浪漫之旅, 2020年02月14日
Charming room, excellent location. Nice restaurant on site.
4 晚商務旅行, 2020年02月11日
Great front desk service. Great location and area
4 晚家庭旅遊, 2020年02月06日