Overall, everything was great with the hotel. They took every precaution they could for the hurricane and we really appreciate that!
We did do the sales pitch for the gift card at the beginning of our stay. We understood what we were going to, but Franz is one of the worst salesman I have ever met. He was judgmental and condescending pretty much the entire time he was talking to us. He was also wasting time with personal texts about what he was going to be doing that evening multiple times throughout our session. Wasting time and super unprofessional!
We were told 90 minutes for the sales slide show. If I didn’t remind him that it had been 90 minutes, we would’ve been there for who knows how long. We were told by concierge and franz at the beginning that it would be 90 minutes. We went and upheld our side of the deal, the least y’all can do is uphold your side and not keep people longer than they should be. It was very unprofessional and I told Franz it’s dishonest. He then texted his boss to come over after I said something and Franz said, “see I am getting you out of here on time so it’s not dishonest.” What a joke, it’s still dishonest since I had to say something. The gift card is not worth it, just skip the slide show.