The water sink is stifled, not hot water. We have to switch to another room in the morning for shower. No hair dryer as well. Worst hotel experience ever!
Chengqi
Expedia 真實旅客評語
10/10 好極了
2024年12月15日
Michael
Michael,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2023年5月31日
The hotel is located in a quiet area, not far from both the city centre and the beaches. Front desk stuff was very accommodating, yummy breakfast and lunch options, but housekeeping didn’t do their job. Our bedsheets were never changed throughout our 7 day stay nor was the bathroom ever cleaned as well. Hotel also offers bicycle rental for $300 pesos/day. And they also charge “tips” at the end of your stay which is not included in your Expedia booking so be aware because we had to pay $350 pesos extra at check out.
Denis
Denis,7 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2022年8月24日
Josselin
Josselin,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2022年6月28日
It was a nice property overall however it was difficult to find. They definitely need to trim the tree/bush in the front. It blocks the sign and hard to tell it’s a hotel.
Monica
Monica,3 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2022年5月19日
Empleados súper gentiles,lugar limpio ,cama muy cómoda , el lugar muy lindo y seguro, pero lejos de todo , lejos de la playa , solo accesible por auto taxi o en bicicleta a 15 min.de la playa, igual lo recomiendo es un hotel muy lindo y agradable.
Claudia paola
Claudia paola,10 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2022年5月10日
Very nice hotel, eco-friendly, very clean and the staff very attentive..
Leticia
Leticia,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2022年5月1日
staff was very friendly and helpful
robert
robert,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2022年4月17日
I like staying at Koos in Aldea Zama. It is a very nicely designed property with lots of potential. There were a few things that could be improved, but overall my stay was great. The place is not the easiest to find as there isn't any sign on the street or in front of the property. I would work on the restaurant's menu too. The internet is fast and reliable, and I loved the rooftop and lounge/yoga on the 3rd floor. The area is new and in progress, but many nice coffee shops and restaurants around. You definitely will need bikes or moto to go around Tulum and this property has them. You can rent them at the reception, where you will find lovely Julieta. I would definitely stay here again and I recommend this place.
Mara
Mara,5 晚旅行
Expedia 真實旅客評語
8/10 非常好
2022年3月29日
George
George,5 晚旅行
Expedia 真實旅客評語
8/10 非常好
2022年3月28日
I really liked this place. Very quiet. The area is very new, a lot of construction everywhere. There are nearby restaurants, cafes and affordable. I was able to rent a bike off of the hotel the first day but they ran out the next few days so I rented one from around the corner. The one downer was the shower water tends to overflow and ends up all over the bathroom; one day it spread all the way to the beds and out the door. I showered with very low pressure the next few days to prevent it. Water was always hot. You can bike to the ruins, hotel zone or centro within 20 minutes and roads are paved well. Really nice staff who speak English and spanish. I felt like I had the rooftop to myself because there were not a lot of people using it.
Nileshwari M
Nileshwari M,4 晚旅行
Orbitz 真實旅客評語
4/10 一般般
2022年3月24日
Luisa
Luisa,4 晚旅行
Orbitz 真實旅客評語
10/10 好極了
2022年3月15日
First hotel in Mexico that I stayed at that has not scammed me or tried to scam me. If you prepay they do NOT ask you for a credit card.
Valerie
Valerie,7 晚家庭旅遊
CheapTickets 真實旅客評語
10/10 好極了
2022年3月7日
Le secteur est en développement, il n’y a présentement pas beaucoup de restaurants et de services, mais l’établissement est impeccable et magnifique!
Roxann
Roxann,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2022年2月20日
The pool on the rooftop was nice. The common area on our floor was cosy. Had a bar area but was not in service when we checked in. Our toilet had no water to it so we had to fill the bowl from the bathroom sink every time we needed to flush. There were no face cloths or small hand towels. Not very insulated for quietness, heard every noise outside our room whether it was people talking or birds chirping etc
Michael
Michael,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2022年2月15日
I love this property and the surroundings. It was an amazing experience. My daughter selected this particular hotel because she wanted an quiet and vintage looking hotel. The pictures is exactly what you are getting. Clean, lovely staff, surrounded by many restaurants and other stores and things you might need. They were a bit understaff because of Covid so there was no food service after 4pm but they do have access and walking distance restaurants plus delivery services. I will definitely recommend if you are seeking a beautiful, classy, quiet place to have tons of fun throughout the day and come and relax in a clean and calming atmosphere.
Ko’os has definitely become one of my favorites stay in Tulum.
ODALYS
ODALYS,4 晚家庭旅遊
Orbitz 真實旅客評語
2/10 不太好
2022年2月3日
The hotel itself was ok however the location was terrible. If we weren’t driving we would not have been able to get anywhere easily and even with the driving the hotel is in an area that’s so hard to navigate to. On the first night temperature dropped where it was cold. We requested blankets and they didn’t have any. We had to wait the following day to get some.unfortunately i didn’t get their names but the 2 men who were at the desk were pleasant and helpful but the woman Juliet or Julianna was not accommodating at all. The first room that was given to us had a strong chemical smell so the man at the front desk moved us to another room.the next day Juliet or Julianna(not sure of name) was more concerned about charging us additional as if it didn’t matter to her that the assigned room had a toxic smell. I’m addition the man at the front desk offered us free drinks on the first night due to the inconvenience but on the day of checkout she tried billing us as if we were lying. This wasn’t my first trip to Tulum so I can say from experience better locations and also friendlier personalities.would not stay here again or recommend
lisa
lisa,3 晚家庭旅遊
Orbitz 真實旅客評語
8/10 非常好
2022年1月14日
Buen lugar para descansar
Lugar pequeño y acogedor .
Con staff amable y un lindo roof top con alberca
Sergio
Sergio,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2022年1月13日
Axel
Axel,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2021年9月4日
Me encantó la localidad del hotel en Playa del Carmen, el hotel casi nuevo las habitaciones muy bonito muy cómodo el hotel se ve precioso y más que nada el servicio de las personas que trabajan en el.
Nos vamos muy contentos con ganas de regresar y hospedarnos en el mismo lugar.
HG
Hugo
Hugo,1 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2021年8月24日
No tienen definido un estacionamiento y esta alejado del hotel
Hecthor
Hecthor,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2021年8月5日
I had a very pleasant time in koos Brenda was an awesome hostess
真實旅客
1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2021年7月25日
Muy acogedor, tranquilo y con linda decoración. El área de la localidad es muy bonita también. Lo único que deben mejorar es la claridad que entra a los cuartos en la noche, en lo demás excelente.
真實旅客
3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2021年7月7日
Nice and quiet hotel. Great location. Thumbs up!
真實旅客
1 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2021年6月28日
El hotel agradable , algo sobrevalorado,
El desayuno incluido dejo mucho que desear solo era un Cafe, yo no esperaba mucho del desayuno y aun asi me decepciono.