We only stayed one night here, booked a delux room. We arrived early than check in time and was told that room not ready until 2pm. So we left for lunch and a massage came back around 2:30pm and then was told by staff that we got updated to a better room. We get up to the 5th floor and was shocked that the UPGRADED room doesn't even have a window! I wanted to get down and change room right away and my partner said that it's only one night so don't bother.Later after unpacking we went to talk to the front desk and they said they can switch us to a room with window if we want to but that's ok by then. Still don't understand why this room is an update to that one. Hotel is old, elevator is way to small and slow. Counter staff English level is quite limited. They don't charge for deposit if you leave your passport at counter, but still they don't tell you that. Only when you get to the room and realize that you don't have your passport then you run down to the counter and find out this which sucks! I won't stay here again, Elios next door is so much nicer!
XIAOLIN
Hotels.com 真實旅客評語
8/10 非常好
2015年10月29日
Ying-Shan
Hotels.com 真實旅客評語
6/10 不錯哦
2015年9月1日
JUTING
Hotels.com 真實旅客評語
8/10 非常好
2015年4月9日
Tsz Man
Hotels.com 真實旅客評語
8/10 非常好
2015年4月8日
good service
The staff forgot to give the passports back to us when we check out, but the hotel sent back the passports to the another hotel that we stayed on the same day we checked out.
Tsz Man
Hotels.com 真實旅客評語
6/10 不錯哦
2015年3月6日
Good location
All things are good, room is good, location is good....except the staffs. Maybe I look like a Chinese, when I check-in, check-out or make some enquiries, they wouldn't smile or say welcome, just seems to me that they wouldn't like to serve me.