Excelente hotel.
Muy limpio. Habitaciones amplias. Trato excepcional.
Excelente al igual que su hermano gemelo RIU PALACE RIVIERA MAYA.
Opción gastronómica deliciosa: Jueves de Langosta en el buffet principal. Buenísimo
Carlos G
Carlos G,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月4日
ILEANE
ILEANE,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月12日
Gorgeous beach at a good property
The property is nice. The beach is fantastic! The food is a 7-8 - they could def do better in the area... but I don't think that's the fault of staff - I think the Riu just really doesn't prioritize this area. On a different note, the entertainment was really fun & absolutely terrific, especially the evening shows (one put in the courtyard, followed by one inside the stage/theater area). The "resort credits" were basically non-existent (when I asked about them, I was told I could have a coupon for $15 off a massage service - totally useless!). Service was great - it really felt like the staff genuinely cared about the guests/guest- experience!
Christina
Christina,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月6日
Luis Alfredo
Luis Alfredo,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月20日
Ignacio
Ignacio,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月15日
Experiência muito boa. Staff muito simpático, opções de alimentação muito boas e praia maravilhosa. Não rankeamos 5 pela oportunidade de melhoria no ar condicionado (capacidade de resfriamento limitada ou com problemas que não resolveram) e área do vaso sanitário com exaustão insuficiente (ou com problemas que não resolveram).
Elo
Elo,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月17日
Es un lugar al que hemos ido repetidamente mi familia y amigos por que el hotel cuenta con varios restaurantes y puedes tener acceso a los otros 4 hoteles Riu en la zona y por sobre todo el servicio de la gente es estupendo
Ramon
Ramon,7 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年8月15日
Ardjan
Ardjan,7 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年8月15日
Riu palace Mexico service desk was the worst I’ve ever experienced. The service team should be removed for incompetence and lack of professionalism when interacting with guests.
Richard
Richard,6 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年8月14日
manuel
manuel,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月12日
Edgardo Israel
Edgardo Israel,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月12日
Emrakh
Emrakh,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月12日
Wonderful staff and well kept!!
Yolanda
Yolanda,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月12日
Very close to the beach! The staff was courteous always!
Irma
Irma,5 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年8月11日
I’ve always enjoyed staying at RIU hotels. Staff and service is great. The only complaints I have is the hard beds and no privacy to change if you traveling with kids.
sonia
sonia,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月11日
Quick taxi ride to downtown Playa Del Carmen. You will not wait long. Download the RIU app so you can do everything from order room service, refill the minibar, or anything else you could need. Beach is awesome for long walks. Sun chairs easy enough to get full shade to full sun. A few vendors selling things on the beach but they leave you be if not interested. The restaurants and buffets are good, plenty of choices. The staff is pleasant and make your stay great.
Scott E
Scott E,8 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年8月10日
Key card didn't work 6 times. We had to ask everyday, multiple times a day. They changed the battery of the lock twice. It was annoying. Food and drinks were not great. The rooms need updating. The staff was friendly.
Tanwi
Tanwi,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月8日
Adam
Adam,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月7日
Janice
Janice,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月7日
Todo bien
Néstor
Néstor,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年8月6日
Great place to stay for families. Good food options and staff was always friendly. I didn’t like that there were children/families at the adult pool and events advertised as 18 .
YANELI
YANELI,3 晚好友同遊
Expedia 真實旅客評語
2/10 不太好
2024年8月5日
I’m really not happy with my experience. I was moved to a different resort away from my family without my choice. Then I had to pay for transportation every time I went to the retsort I actually booked.