The Personal staff was friendly. But anything else …. Weit entfernt von Standard.
Stefan
Stefan,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 17 日
I’d probably give it a swerve
The experience at this hotel wasn’t great. The staff were friendly but our room didn’t have any toiletries or iron/ironing board in it despite pamphlets to the contrary. I phoned down to reception and the toiletries were provided, the hot water in the shower didn’t seem to work, another call to reception and we were told to keep the hot tap in the sink and the shower running at the same time for 10 minutes before it gets hot, which worked but it such an awful waste of water during this drought of a summer. By the time I noticed the iron was missing I lacked the motivation to make another call to reception. The sheets had some rather nasty looking stains on them, as did the sofa in receptions. There was loud music coming from somewhere in the hotel until about 3.30am which made for a terrible nights sleep, not to mention the noisy pigeon population that had made the dingy courtyard our frosted windows looked out upon, another source of unwanted sound. Floorboards above very creaky and thin walls meant it was very easy to hear doors slamming shut in the morning.
Alastair
Alastair,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 7 日
Quite area in walking distance to central Southend
Very friendly and helpful staff, clean rooms, nice bathroom, pleasant hotel bar.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 7 日
Great staff make up for a lacklustre stay
The hotel appears to have a long standing issue with the hot water, so much so that there was a notice on the toilet cistern saying so. Both the shower and hot watertap must be run at the same time. If we knew we wouldn't have booked. The walls are thin, we could hear other residents in the wee small hours, and there was a persistent and intermittent scratching through the night which I suspect was a rodent. The last time I looked at the clock it was 3am. I have never had to write a review like this before, however it's fair to say you get what you pay for.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 13 日
J S
J S,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 24 日
Tired looking interior
Very tired looking hotel.
TV remote didnt work.
Very creaky floors.
Strange musky smell.
Justin
Justin,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 8 日
A short stay while visiting Cliffs Pavilion.
Timothy
Timothy,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 8 日
Disappointing room. Ratty decor. TV didn't work, no curtains and just one set of blinds. The bathroom stank. Was only staying one night and wouldn't have stayed longer.
Alison
Alison,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 1 日
ian
ian,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 29 日
Perfect for what we needed it for
Joe
Joe,2 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 27 日
Pigeons outside bedroom window making loads of noise the room was very hot we had a fan but it didn’t work properly and the hot water only came on in the morning and you couldn’t adjust the setting it was red hot.
Maria
Maria,2 晚好友同遊
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 26 日
My room was small and bed was uncomfortable and if bathroom light was on the fan noise was noisy
Patrick
Patrick,1 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2025 年 5 月 26 日
Couldn’t sleep until nearly 3am
It’s 2:30 in the morning and I’m writing this email and I’ve had to complain to reception to to the noise of the people above us. They have been shouting and swearing since 10pm when they arrived back to their room. I have a 9 year old daughter and we both havnt slept since we went to bed at 9:30 pm. Absolute UNACCETPABLE
Paul
Paul,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 5 月 25 日
Rooms old need updating wall paper coming off walls toilets dirty carpets dirty
james e
james e,1 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 23 日
Sally
Sally,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 20 日
Lovely location.
Check in was a nightmare trying to sort out the parking!!
Christine
Christine,1 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 18 日
Easy check in, pleasant staff, comfortable bed with nice linen. shower was crap going hot briefly then cold.
Andrew
Andrew,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 18 日
Pleasant stay, good nights sleep
Dawn
Dawn,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 10 日
Malcolm
Malcolm,3 晚旅行
Expedia 真實旅客評語
4/10 一般般
2025 年 5 月 5 日
For the quality of the room, bed & facilities this hotel is well over priced. In need of updating.
Ian
Ian,2 晚商務旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 1 日
maria
maria,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 4 月 29 日
Hot water supply intermittent in bathroom impossible to shower
Barry
Barry,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 24 日
Very good value. Bar staff super friendly. Taps in bathroom were reversed ie red cold and blue hot! Not really a problem but a bit odd!
Joyce
Joyce,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 24 日
Good for short stay
Good location, Excellent communal areas. Rooms are very tired but functional. Parking can be difficult.