We have stayed in this hotel whenever we have our yearly trip to Koh Samui since 2012 , overall we are satisfied with this hotel but we have encountered some bad experiences when we have a 1-night stay this time.
Upon our arrival date, the front desk told us that as there was a wedding party that night, it may be noisy until 2am if we stayed in our "already booked" room (with bath tub) and recommended us to change to another room. We have no alternative but to accept it. However, when we arrived the new arranged room, we found that there was rubbish at the minibar and finally knew that the room has not yet been cleaned up. As the re-arranged room do not have any bath tub, we asked if we can pay more and change to a better room, but the staff apologized and explained to us politely that the hotel was quite full that night and they have tried their best to choose this room for us. We have a bit disappointed as we believed that we have overpaid for this re-arranged room.
Another annoying thing happened at the Air Bar, after we have a seat, the waitress asked if we are the club member, we said yes. Then she asked for our room number. Afterwards, she gave us a drink menu without any price list on it. We have ordered two drinks and they billed us finally. Why gave us a menu with limited choices and without price list if we have to pay? Hope that we will have a more pleasant experience next time! :)