I am extremely disapppointed to this hotel. The staff are hypocritical and do not really welcome us (I don’t know if your staff do not welcome Asian customers. I could feel the discrimination). The bathtub was broken and the remote control was out of order. We asked the reception staff to follow up in the next morning. She marked down our requests but did not follow up when we came back in the evening. Actually I think that room (room 102) is not suitable for 2 persons’ living.
The only friendly staff is Pierre. He helped us immediately at that evening. Housekeeping is also poor at times. For example, no cleaning on the used tea bags and tea pot; no replacing of shower cap.
We ate the buffet breakfast in the hotel, and found that some of dishes were not properly cleaned. This leaves us poor impression.
All in all, I felt extremely disappointed to the hotel’s service.
C.H.
C.H.,4 晚旅行
Expedia 真實旅客評語
8/10 非常好
2018年4月8日
真實旅客
Hotels.com 真實旅客評語
8/10 非常好
2018年1月31日
Tzu-Wei
Tzu-Wei,4 晚浪漫之旅
Hotels.com 真實旅客評語
8/10 非常好
2017年12月14日
Xin
Xin,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2017年12月10日
总体来说四星条件的酒店这里是不错的选择,距离伦敦大学和大英博物馆都很近,值得推荐
Lengxin
Lengxin,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2017年9月30日
Good location
But is too small and there are noisy neighbours too. Sound prrof is not good.
K
K,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2016年5月15日
the hotel is near the tube station with around 10-15 mins walk
the bed is very comfy, we slept very well
whole room is very clean and tidy
it also provides free wifi with high speed
there are many cafes around too
MAN WAH TIFFANY
Hotels.com 真實旅客評語
10/10 好極了
2015年10月14日
Close to British Museum.
PoWen
Hotels.com 真實旅客評語
4/10 一般般
2025年1月4日
Hôtels.com remboursez moi !
Nous avons du changer de chambre car elle sentait mauvais et ultra petite .on a du payé un supplément car on est passé par hôtels.com !!!! En réservant avec accord hôtel on aurait jamais eu ce problème !!!!
David
David,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月3日
Isabela
Isabela,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年11月30日
Disappointed
The location is brilliant for walking to Covent Garden, SoHo and surrounding areas.
The staff were very friendly, courteous and professional. My issue was the room. I travelled with a friend to have a fun few days in London and booked a twin room. The room was a tiny accessible room. I’m not convinced it would have suited a wheelchair user. The bathroom was beyond dated. The shower head hung off the wall, all the sealant needed replacing as it was mouldy in the shower and around the sink. The beds were ok but the room was boiling hot. The wardrobe was behind the door so we couldn’t open the wardrobe door properly because of the A hinge on the room door. (For those that have ever watched Room 101) Ironically the room was 101 which we did see the funny side as I would definitely put that room in 101! It needed a complete overhaul.
Caroline
Caroline,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年11月27日
nazim
nazim,6 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月10日
b
b,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月8日
Bra hotell med mycket bra läge till Oxford Street. Frukosten är bra och mycket trevlig personal.
Jaana
Jaana,3 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月8日
Søren
Søren,2 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月27日
Average
Broken shower head holder, and lights by bed didn't work. A/c didn't work properly and only went down to 19°c