2/10 不太好
2025 年 9 月 23 日
Dirty Damaged Bedbugs and Poor Customer Service
This was the worst hotel stay I have ever experienced. The cleanliness was also the worst. There were stains on the sheet, a terrible odor/stench in the room, black spots on the sheets (indicating bedbugs), rips and holes in the sheets and a dampness in the entire room that left it very uncomfortable. I experienced insect bites all over my legs and I was forced to check out early due to the condition of the room. I have requested a refund. The manager was not helpful. Instead of offering to assist in improving the room, the manager indicated there would be an investigation. An investigation? Wow - that is the worst customer service I have ever received. This was a completely horrendous experience and I am certain that I will never stay at a Red Roof, recommend a Red Roof, etc. I have stayed at many hotels over the years, both inexpensive and not, and this was the worst on every criteria. Cleanliness and customer service are definitely not a priority for Red Roof Inn. I hope hotels.com will take them off of their list.
Charles
Charles,3 晚家庭旅遊
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